Clinical Administrative Assistant II

Cleveland Clinic•Mayfield Heights, OH

3d•Onsite

About The Position

The Clinical Administrative Assistant serves as a key point of contact for patients, physicians and nurses in a fast-paced clinical environment. This role provides comprehensive support to medical staff ensuring an efficient operation of the department and exceptional patient experience. This position requires excellent communication skills, strong attention to detail and the ability to respond promptly and accurately while managing multiple priorities and supporting efficient clinical operations. By joining the team, you will get to be a part of a residency practice that feels like family. Leadership is supportive of the growth of all of its caregivers, allowing you to have the opportunity to learn skills that will advance your career within Cleveland Clinic.

Requirements

High School Diploma or GED
Three years of administrative assistant experience in a professional setting OR Associate Degree or Bachelor’s Degree may substitute two years of experience
Experience with Electronic Medical Records
Must complete EPIC training during first year
Experience using Microsoft Office Suite products (Outlook, Word, Excel or Power Point)
Experience may be assessed with an on-line Skills Assessment

Nice To Haves

Associate’s Degree
Healthcare experience
Typing proficiency with accuracy

Responsibilities

Manage incoming correspondence for disbursement to the appropriate practice.
Serve as the first point of contact for outside and internal referrals and patient/family inquiries, and triage appropriately.
Manage external medical records, including initial and follow-up phone calls and entering images into the EPIC system.
Effectively document and convey patient matters to appropriate medical professionals and initiate pending order and labs, etc.
Manage physician clinic schedules, including slot management and reconciling scheduling errors.
Collect insurance information, forward it to Patient Financial Advisors and follow-up as required.
Assist patients with check-in for virtual appointments.
Initiate patient referral processes and monitor referrals for empaneled patients.
Assist with messages and inbound calls.
Respond to provider’s emails and manage staff out-of-office arrangements.
Respond to referral emails
Schedule meetings, manage travel and reimbursement processes, and assist with recertification/licensing renewal.
Offer IT assistance.
Arrange and execute all department events and manage incoming mail.
Take and transcribe meeting minutes.