Clinical Administrative Assistant II - Sleep Disorders Center

Cleveland Clinic

1d•Hybrid

About The Position

Join Cleveland Clinic’s Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. As a Clinical Administrative Assistant II in the Sleep Disorders Center, you’ll play an important role in creating a seamless experience for both patients and providers. From scheduling patient appointments and managing physician and APP calendars to answering multiline phones and providing exceptional customer service, you’ll help keep the department running smoothly in a fast-paced healthcare environment. You’ll work closely with medical staff and patients while gaining valuable experience supporting a specialized area of care. This is an exciting time to join the Sleep Disorders Center, with significant growth across the department and opportunities to grow your career throughout the enterprise. You’ll also have opportunities to learn more about research studies and projects, expanding your knowledge and experience beyond day-to-day administrative responsibilities. Collaboration is at the heart of this team. With strong Press Ganey scores for teamwork and collaboration, you’ll be part of a supportive environment where colleagues work together to deliver an exceptional patient experience and provide outstanding support to our providers.

Requirements

High School Diploma or GED
3 years of administrative assistant experience in a professional setting OR Associate Degree or Bachelor’s Degree may substitute two years of experience
Experience with Electronic Medical Records
Must complete EPIC training during first year
Experience using Microsoft Office Suite products (Outlook, Word, Excel or Power Point)
Experience may be assessed with an on-line Skills Assessment

Nice To Haves

Associate’s Degree
Healthcare experience
Typing proficiency of with accuracy

Responsibilities

Manage incoming correspondence for disbursement to the appropriate practice.
Serve as the first point of contact for outside and internal referrals and patient/family inquiries, and triage appropriately.
Manage external medical records, including initial and follow-up phone calls and entering images into the EPIC system.
Effectively document and convey patient matters to appropriate medical professionals and initiate pending order and labs, etc.
Manage physician clinic schedules, including slot management and reconciling scheduling errors.
Collect insurance information, forward it to Patient Financial Advisors and follow-up as required.
Assist patients with check-in for virtual appointments.
Initiate patient referral processes and monitor referrals for empaneled patients.
Assist with messages and inbound calls.
Respond to provider’s emails and manage staff out-of-office arrangements.
Respond to referral emails.
Schedule meetings, manage travel and reimbursement processes, and assist with recertification/licensing renewal.
Offer IT assistance.
Arrange and execute all department events and manage incoming mail.
Take and transcribe meeting minutes.
Other duties as assigned.