Clinical Administrative Assistant II - Internal Medicine

Cleveland Clinic

1d • Onsite

About The Position

Join Cleveland Clinic’s Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. As a Clinical Administrative Assistant II supporting Internal Medicine, you will provide comprehensive administrative support to physicians and clinical staff, helping ensure efficient department operations and an exceptional patient experience. In this role, you will schedule appointments, coordinate patient visits, manage medical records and documentation, assist with patient communications, and support daily office workflows. You will work closely with patients, providers, and caregivers to facilitate smooth operations and high-quality service. This role offers an excellent opportunity to build healthcare administrative experience while contributing to exceptional patient care. A caregiver in this role works days from 8:30 a.m. – 5:00 p.m.

Requirements

• High School Diploma or GED and three years of administrative assistant experience OR Associate’s or Bachelor’s degree and one year of administrative assistant experience
• Experience with Electronic Medical Records
• Must complete EPIC training during first year
• Experience using Microsoft Office Suite products (Outlook, Word, Excel or Power Point)
• Experience may be assessed with an on-line Skills Assessment

Nice To Haves

• Associate’s Degree
• Typing proficiency with accuracy
• Healthcare experience

Responsibilities

• Manage incoming correspondence for disbursement to the appropriate practice.
• Serve as the first point of contact for outside and internal referrals and patient/family inquiries, and triage appropriately.
• Manage external medical records, including initial and follow-up phone calls and entering images into the EPIC system.
• Effectively document and convey patient matters to appropriate medical professionals and initiate pending order and labs, etc.
• Manage physician clinic schedules, including slot management and reconciling scheduling errors.
• Collect insurance information, forward it to Patient Financial Advisors and follow-up as required.
• Assist patients with check-in for virtual appointments.
• Initiate patient referral processes and monitor referrals for empaneled patients.
• Assist with messages and inbound calls.
• Respond to provider’s emails and manage staff out-of-office arrangements.
• Respond to referral emails
• Schedule meetings, manage travel and reimbursement processes, and assist with recertification/licensing renewal.
• Offer IT assistance.
• Arrange and execute all department events and manage incoming mail.
• Take and transcribe meeting minutes.
• Other duties as assigned.

Benefits

• Equal opportunity to all of our caregivers and applicants for employment in our drug free environment.
• All offers of employment are followed by testing for controlled substances.
• Influenza prevention program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.
• Outstanding, comprehensive offerings are an investment in your health, well-being and future.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree