Michigan Clinical Account Manager - Remote

Prime Therapeutics•Home, WV

1d•$108,000 - $184,000•Remote

About The Position

Prime Therapeutics is seeking a Michigan Clinical Account Manager who is a purpose-driven, innovative business clinician. This role is accountable for building and maintaining customer relationships and leading account teams within assigned accounts. The position focuses on delivering value to customers by identifying, demonstrating, and selling pharmaceutical care and cost solutions that meet desired outcomes. Responsibilities include general account management, P&L responsibility, and ensuring contract compliance. The role involves developing and executing strategic plans for accounts in collaboration with sales and operations.

Requirements

Bachelors - Pharmacy
2+ years of Management Leadership
5+ years of Pharmacy
Must be eligible to work in the United States without the need for work visa or residency sponsorship

Nice To Haves

3-5 years' experience in clinical operations, quality, network, pharmacy or project management OR a managed care pharmacy residency.
Proven ability to plan, organize, schedule, direct, control and monitor project activities.
Well-developed interpersonal skills.
Able to perform basic financial analysis.
Project management experience and knowledge of health plans required.
Provider experience preferred.
Masters’ Degree
PharmD - Doctor Of Pharmacy, State Licensure - Pharmacy

Responsibilities

Performs customer-centric pharmacy services.
Owns overall account satisfaction for all assigned accounts.
Develops strong relationships with pharmacy department or designated customer contacts.
Directs operations account manager in resolving customer service issues and actions supportive of the achievement of customer service requirements including attainment of performance guarantees and minimization of performance penalty expense.
Maintains knowledge in all aspects of the contracts with assigned customers as well as ensuring ongoing contract performance through risk management activities including assurance of Service Level Agreement performance, assurance of accuracy of claims payment and administrative policies, rate maximization through ongoing benefit analysis and adherence to requirements of the account's legal and regulatory environment.
Creates and maintains partnerships with customers through the development, implementation and execution of strategic business plans that result in long term retention of profitable relationships.
Ensures all Customer and Account-Facing services are provided in a consistent and timely fashion.
Demonstrates the value of pharmacy solutions (unit cost, utilization management & patient care enhancement).
Identifies opportunities for additional services that address unmet customer needs.
Provides clinical operations input and support of client specific claims processing programs, coordinates implementations of clinical projects and programs and provides support to client-specific Pharmacy and Therapeutics functions, DUR committees and responsibilities.
Supports elevated customer service and prior authorization inquiries specific to assigned accounts.
Manages financial aspects of account(s).
Ensures revenue goals are met, cost of care and administrative expenses managed, and EBIDTA targets achieved for the assigned account(s).
Ensures contract performance through risk management activities including such items as assurance of Service Level Agreement performance in Care Management Centers and Shared Services, assurance of claims accuracy payment/ administrative policies, rate maximization through ongoing benefit analysis and adherence to requirements of the account's legal and regulatory environment.
Develops opportunities: Seeks and identifies pharmacy products and service requirements based on a thorough understanding of each customer's strategic business goals and the strategic business direction of the product set.
Aggressively drives up-sell of pharmacy program solutions through consultative methods and ensures flawless handoff to sales and relationship management for contract execution.
Supports sales and account management in renewal activities related to assigned accounts.
Manages talent: Accountable for identifying creative talent to serve the account, as well as retention of high performing team members.
Ensures staff is trained and receive opportunities to learn new things.