Clinical Account Manager - Denver, CO (Field Based)

Insulet Corporation•Denver, CO

4d•Onsite

About The Position

The Clinical Account Manager (CAM) at Insulet is responsible for supporting healthcare providers, office staff, and patients while driving growth of the Omnipod® insulin management system through account management, education, and training initiatives. This field-based role includes conducting physician and patient trainings, building relationships with key opinion leaders, providing clinical support, and collaborating with cross-functional teams to strengthen customer partnerships. At Insulet Corporation, we are transforming lives with innovative products that empower people living with diabetes to take control of their health. Over years of technological advances, we developed Omnipod®, a line of tubeless, wearable, Pod-based insulin management systems. The Clinical Account Manager (CAM) is responsible for supporting physicians, staff and both new and existing patients in the hospitals, office setting and associated satellite offices. The CAM will support the overall growth of Insulet’s business through effective account management by focusing on HCP influence, patient training, account in-services, educational support, and collaborating with supporting functions to build key account relationships.

Requirements

Advanced diabetes management skills and deep understanding of the diabetes landscape and pump space
A detailed understanding of the complexities of healthcare systems and account management
Expert understanding of clinical practice recommendations and clinical protocols for training patients on insulin pump therapy following National Practice guidelines and National Standards of Care
Solid background in market and account development, creating and implementing successful business strategies that drive market and sales growth.
Must be able to effectively strategize both independently and collaboratively to develop plans to effectively operate within assigned account
Demonstrated ability to work effectively and in matrix environment with multiple stakeholders
Strong leadership and business development skills with the ability to lead without authority to achieve desired results
Self-starter who needs minimal direction; extremely flexible, with a solid business acumen
Strong listening and interpersonal communication skills, both written and verbal
Effectively persistent and persuasive, while also being appropriately flexible and resilient, to respond to changing business and customer needs
Strong computer proficiency and data analysis
Strong project management skills with attention to detail
Associate degree
3+ years of related clinical experience
Professional, up-to-date credentials and/or certifications (Certified Diabetes Care and Education Specialist (CDCES), Registered Dietitian (RD), or Registered Nurse (RN), PharmD, or other clinical credentials and/or certifications; state licensure (as required per state)
Valid driver’s license

Nice To Haves

Bachelor’s Degree
Prior sales or clinical experience in medical device and/or specialty of diabetes

Responsibilities

Develop and coordinate execution of approved territory and customer specific plans adhering to all institutional and account guidelines and protocols
Conduct physician office and team educational trainings
Conduct initial patient training and appropriate patient follow up based on the approved protocol established by site
Install Glooko and provide education as necessary
Identify and develop key opinion leaders as advocates
Provide clinical insight and value to grow our business and enhance customer relationships
Lead, collaborate and support the CSM’s outside of the positions geography to ensure training is conducted within regional/national policies, and support material is approved per the pharmacy operational rules
Participate in district meetings for training purposes, information updates, and sharing field intelligence information
Account management which includes providing regular updates and keeping commercial leadership informed of site activity, material approvals, and regional and local office requests