Clinical Account Coordinator

Trexo Robotics•Mississauga, ON

6d•CA$55,000 - CA$67,000•Hybrid

About The Position

Trexo Robotics is seeking a Clinical Coordinator to manage the post-sale customer journey, overseeing the clinical coordination and entire account lifecycle from initial client handoff to seamless onboarding. This role involves managing contracts and documentation, including upgrades and renewals, and serving as an administrative partner to customers and clinical staff. The position is hybrid, requiring 3 days per week in the Mississauga office.

Requirements

Bachelor’s degree in Healthcare Administration, Kinesiology, Health Sciences, Business, or a related field.
At least 3 years of experience in clinical coordination, healthcare administration, customer success, or patient relations.
Strong understanding of contract administration, scheduling logistics, and client lifecycle management.
Excellent communication and deeply empathetic interpersonal skills, with the ability to manage multiple families and clinical schedules simultaneously.
Proficiency in scheduling software, CRM systems, and Microsoft Office Suite.
Detail-oriented, organized, and comfortable working in a fast-paced, medically regulated environment.
Must have the legal right to work in the location they are applying for; visa sponsorship is not provided.

Nice To Haves

Experience with Airtable (process tracking & automation)
Experience with Zapier (workflow automation)
Experience with PandaDoc (contract management)
Experience with Notion (internal wiki)
Experience with Stripe / Affirm (payments and financing)
Experience with AI assistants like ChatGPT, Claud (AI automation tools)

Responsibilities

Coordinate and schedule clinical onboarding, including coordination within the active sales process.
Support scheduling clinical check-ins, consultations, and other essential meetings between families and Clinical Specialists.
Act as the primary bridge for simple user support, assisting families with basic troubleshooting (e.g., password resets) and redirecting complex inquiries.
Prepare, send, track, and manage customer contracts, renewals, and amendments.
Coordinate contract-related changes, handling logistics and paperwork for device size upgrades and renewals.
Maintain organized digital records of executed clinical contracts and correspondence.
Coordinate scheduled hardware and software upgrades for devices.
Manage the administrative, communication, and tracking aspects of product recalls and safety notices.
Directly support the completion of the Trexo Home Study.
Collaborate with families, researchers, and internal teams to ensure timely clinical data collection, tracking, and reporting.