Clinic Supervisor

MedAmerica • Mission Viejo, CA

6d • $29 - $36 • Remote

About The Position

As a Clinic Supervisor, you play a vital role in our mission to improve lives. Be responsible for the daily operations of one or more Vituity ambulatory practices, which may include urgent care, wound care, and other ambulatory settings. At Vituity we know the impact you can have. Join the Vituity Team. At Vituity we’ve cultivated an environment where passion thrives, and success comes through shared purpose. We were founded in a culture that values team accomplishments more than individual achievements, an approach we call “culture of brilliance.” Together, we leverage our strengths and experiences to make a positive impact in our local communities. We foster this through shared goals and helping our colleagues succeed, and we also understand the importance of recognition, taking the time to show appreciation and gratitude for a job well done. Vituity Locations: Vituity has opportunities at 900 practices across the country, serving 14.5+ million patients a year. With Vituity, if you ever need to move, you can take your job with you.

Requirements

• High school diploma or GED equivalent required.
• Three (3) years of experience in an ambulatory clinical setting (urgent care, wound care, primary care, or specialty clinic) required.
• One (1) year of supervisory experience OR demonstrated informal leadership (front-office lead or clinical lead) required.
• If Medical Assistant, current BLS/CPR certification from the American Heart Association or American Red Cross is required.
• If Medical Assistant, must be in good standing and certification must be from an accredited institution.
• Proficiency with electronic health records and clinical workflow software required.

Nice To Haves

• Associate or bachelor’s degree in healthcare administration, nursing, business, or related field preferred.
• 5+ years of ambulatory experience with 2+ years of formal supervisory experience preferred.
• Setting-relevant experience: urgent care volume of 30+ patients per day OR wound care experience with CTP and advanced dressing exposure preferred.
• Wound Care Certification (WCC, CWCA, or CWS) — for wound care practices preferred.
• Bilingual (English/Spanish or other language matching the patient panel) preferred.
• Experience with workers' compensation and occupational medicine (for urgent care practices) preferred.
• Leadership & Team Development — Coaches staff to top-of-license practice; provides direct, timely feedback; identifies performance issues early and escalates appropriately.
• Operational Judgment — Makes real-time staffing, flow, and escalation decisions, often with incomplete information.
• Clinical Situational Awareness — Recognizes acuity changes; escalates appropriately; supports staff during acute events without taking over provider decision-making.
• Communication Under Pressure — De-escalates upset patients; delivers difficult feedback to peers and staff; communicates upward clearly and concisely.
• Regulatory & Compliance Fluency — HIPAA, OSHA, CLIA, and practice-specific standards (radiation safety for urgent care; Medicare wound care LCDs for wound clinics).
• Data Literacy — Interprets throughput reports, patient satisfaction scores, and productivity dashboards; identifies trends and proposes corrective actions.
• Technology Proficiency — Skilled with EHR platforms, patient portals, scheduling systems, and standard office/productivity software; capable of coaching others.
• Change Adaptability — Executes new protocols and workflows; brings the team along without becoming a bottleneck.
• Medical Knowledge — Demonstrates working knowledge of medical terminology, patient care standards, and clinical procedures relevant to the practice.
• Organization — Manages multiple concurrent priorities in a fluid environment while maintaining attention to detail.
• Documentation & Billing Fluency — Understanding of clinical documentation standards, billing documents, medical insurance, and Workers' Compensation documentation (where applicable).

Responsibilities

• Owns daily operations of the practice: opening and closing procedures, staff coverage, patient flow, and end-of-day reconciliation.
• Leads pre-shift huddles and communicates provider schedules, patient volume expectations, and operational updates to the team.
• Establishes and maintains open, effective communication with all staff, providers, and cross-functional partners.
• Identifies operational problems in real time, resolves what falls within scope, and escalates the rest with a proposed solution to the Clinic Manager and Medical Director.
• Monitors and responds to key throughput metrics (door-to-provider time, cycle time, visits per hour, patient wait time) and adjusts staffing and flow accordingly.
• Maintains a safe patient and work environment; ensures compliance with OSHA, HIPAA, infection control, and practice-specific safety standards.
• Supports front- and back-office functions including patient registration, insurance verification, point-of-service collections, and coverage during breaks or callouts.
• Responds to patient complaints and service concerns; documents complaints and coordinates service recovery with the Clinic Manager and Medical Director
• Manages callouts and coordinates coverage; may cover clinical shifts as needed to maintain safe staffing.
• Maintains staff counseling and performance documentation for clinical team members in coordination with the Clinic Manager and Human Resources.
• Monitors clinical competencies of back-office and front-office staff; identifies gaps and coordinates training.
• Delivers or coordinates clinical education, in-service training, and new-hire orientation.
• Approves timekeeping edits, PTO requests, and staff schedules within delegated authority.
• Tracks staff license, certification, and BLS expirations; ensures renewals are current.
• Participates in interviewing and hiring decisions for clinical and clerical staff.
• Contributes to performance evaluations for direct reports under the direction of the Clinic Manager.
• Supports clinical operations and patient care activities in coordination with the Clinic Manager and Medical Director.
• Ensures clinical staff practice at the top of their licensure and within scope of practice.
• Assists with patient follow-up and care coordination consistent with clinic protocols.
• Monitors patient flow and provides hands-on clinical support when staffing or acuity is required.
• Ensures front-office and back-office functions are covered based on staffing, breaks, and callouts.
• Oversees clinical competency verification, including annual skills checks, new hire competency validation, and remediation plans.
• Coordinates with the Clinic Manager and Medical Director on standing orders, protocol updates, and clinical policy changes.
• Supports acute patient situations by recognizing acuity changes, escalating to providers, and coordinating transfers to higher levels of care when needed.
• Ensures adherence to documentation standards, encounter closure timeliness, and chart quality.
• Monitors patient flow and provides hands-on clinical support when staffing or acuity is required.
• Ensures front-office and back-office functions are covered based on staffing, breaks, and callouts.
• Oversees clinical competency verification, including annual skills checks, new hire competency validation, and remediation plans.
• Coordinates with the Clinic Manager and Medical Director on standing orders, protocol updates, and clinical policy changes.
• Supports acute patient situations by recognizing acuity changes, escalating to providers, and coordinating transfers to higher levels of care when needed.
• Ensures adherence to documentation standards, encounter closure timeliness, and chart quality.
• Monitors point-of-care testing (POCT) quality control logs, CLIA-waived test compliance, reagent inventory, and other compliance related processes
• In partnership with the Clinic Manager, oversees infection control practices, sharps safety, and blood-borne pathogen exposure protocols.
• Coordinates wound care visit workflow: initial assessment, debridement scheduling, dressing change appointments, and follow-up cadence.
• Oversees wound photography protocol, including patient consent, secure storage, electronic medical record (EMR) attachment, and HIPAA compliance.
• Manages advanced wound care product and cellular tissue product (CTP) inventory, cost tracking, and prior authorization workflow.
• Manages compression therapy supplies (multi-layer wraps, total contact casting) and offloading device fitting.
• Coordinates with vascular, podiatry, endocrinology, and infectious disease consultants for complex wound patients.

Benefits

• Superior health plan options
• Dental, Vision, HSA/FSA, Life and AD&D coverage, and more
• Top Tier 401(k) retirement savings plans that offers a $1.20 match for every dollar up to 6%25 plus discretionary profit-sharing contributions (eligible January following 18 months of service)
• Outstanding Paid Time Off: Start at 4 weeks’ PTO, Paid holidays, Sabbatical
• Student Loan Refinancing Discounts
• Professional and Career Development Program
• EAP and travel assistance included
• Wellness program
• Commuter Benefits Program
• Purpose-driven culture focused on improving the lives of our patients, communities, and employees

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED