Clinic Staff Assistant I - Main Campus/Dallas

UT Southwestern Medical Center • Dallas, TX

3d • Onsite

About The Position

Clinic Staff Assistant I staff perform clinic front office operation workflows such as: patient registration, scheduling, insurance benefit verification, internal and external referral management, answer inbound phone lines and document patient telephone encounters, as well as point of service collections and patient check-in and check-out.

Requirements

• High school diploma or GED
• Prior customer service experience required
• Successful completion of CSA competencies in two (2) clinical front office operations within 6-12 months of hire.

Nice To Haves

• Degree in related field and/or related experience preferred but not required.

Responsibilities

• Learn and demonstrates proficiency in a minimum of two (2) of the following clinical front office operations in a minimum of two (2) clinical front office operations within 6-12 months: Registration, Scheduling, Inbound call documentation, Insurance Entry and Verification, Referrals Management, Cash Drawer, Payment Posting and Check-in/Check-out
• Learn and maintain up-to-date knowledge of Epic electronic medical record (EMR) system user operations, front office clinical workflows and policies and procedures.
• Deliver superior customer service, representing UT Southwestern in a positive and professional manner to patients, colleagues, and the community.
• Build rapport and communication with internal and external team members to ensure best outcomes for the patient in a comprehensive clinical care model.
• Maintain patient confidentiality in accordance with HIPAA and UT Southwestern policy.
• Maintain neatness of customer waiting area; keeps area stocked with pamphlets and other materials as appropriate.
• Ensure adequate inventory of items necessary for day-to-day functions of clinic, such as office supplies and patient forms.
• Perform other duties as assigned.

Benefits

• Commitment to continuing our growth with the best professionals in the healthcare industry.
• Teamwork, professionalism, and consistent opportunities for growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED