Clinic Staff Assistant I - PRN Heart and Lung

UT Southwestern Medical Center • Dallas, TX

2d • Onsite

About The Position

This position is for a Clinic Staff Assistant I - PRN in the Heart and Lung department at UT Southwestern. UT Southwestern is a renowned medical and research center with a commitment to excellence, innovation, teamwork, and compassion. They offer a competitive benefits package and opportunities for career growth. The role involves learning and demonstrating proficiency in clinical front office operations, maintaining knowledge of the EPIC electronic medical record (EMR) system, delivering superior customer service, building rapport with team members, maintaining patient confidentiality, and ensuring the clinic is well-stocked and organized.

Requirements

• High School Diploma or equivalent
• Security-sensitive position and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information.

Nice To Haves

• Bachelor's Degree related field and/or related experience preferred but not required.
• Related experience preferred

Responsibilities

• Learns and demonstrates proficiency in a minimum of one (1) of the following clinical front office operations: Patient Registration and Scheduling, Patient Access Call Center, Patient Arrival & Admitting, Patient Financial Services/Collections, Patient After Visit Scheduling, Medical Insurance Verification, Internal & External Referrals Management, Procedure Precertification & Authorization.
• Learns and maintains up-to-date knowledge of the EPIC electronic medical record (EMR) system, front office clinical workflows and policies and procedures.
• Delivers superior customer service, representing UT Southwestern in a positive and professional manner to patients, colleagues and the community.
• Builds rapport and communication with internal and external team members to ensure best outcomes for the patient in a comprehensive clinical care model.
• Maintains patient confidentiality in accordance with HIPAA and UT Southwestern policy.
• Maintains neatness of customer waiting area; keeps area stocked with pamphlets and other materials as appropriate.
• Ensures adequate inventory of items necessary for day-to-day functions of clinic, such as office supplies and patient forms.

Benefits

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100%25 coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED