Clinic Services Specialist - Presurgical Evaluation Clinic 100%

UIOWA • Iowa City, IA

5d • Onsite

About The Position

The Clinic Services Specialist in the Presurgical Evaluation Clinic at UI Health Care provides daily administrative, clinical, and operational support. This position acts as a resource on patient/clinical workflow: such as informatics (EHR), patient appointment systems, care coordination, billing/compliance, and management of medical information for a clinic team. This role also provides expertise in clinical or research settings and excellent communication to a varied patient population.

Requirements

• Bachelor’s Degree or an equivalent combination of education and experience.
• Minimum 1-year experience working in a customer service field.
• Experience in writing/developing correspondence with internal and external entities (e.g., patients, customers, vendors, etc.)
• Previous experience which demonstrates proficiency in computer software applications (e.g., Microsoft Word, Excel, Outlook, etc.).
• Demonstrated experience working independently with the ability to prioritize tasks in a fast-paced setting.
• Excellent written and verbal communication skills.

Nice To Haves

• Previous experience with EPIC/EHR.
• Experience working in a medical/clinical setting.
• Knowledge of clinical scheduling and coordination of patient activities.
• Knowledge of University of Iowa policies and procedures
• Customer service experience or training.
• Knowledge of billing/compliances.

Responsibilities

• Provide Patient Access Services to Clinical and Non-Clinical Departments
• Coordinate clinical visits and procedures
• Communicate with patients and external entities and manage the pre-visit activities by triaging patient inquiries.
• Communicate with other clinical sites both internally and externally
• Manage communications between clinical teams.
• Respond to request for information
• Gather medical information from patients and provide information using available resources.
• Make decisions and exercise a high level of autonomy while performing responsibilities
• Manage correspondence.
• Access the needs of the patients and interpret how the clinic team can serve them efficiently and effectively to enhance the patient experience.
• Other duties assigned

Benefits

• paid vacation
• sick leave
• health, dental, life, and disability insurance options
• generous employer contributions into retirement plans

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level