Clinic Services Rep

BJC HealthCare • St. Louis, MO

10d • Onsite

About The Position

Barnes-Jewish Hospital Endoscopy Clinic has an opportunity for a Clinic Services Rep. In this role, you must have great communication skills, demonstrating compassion and empathy effortlessly. You will engage with patient families in recovery areas, providing exceptional customer service. There are administrative responsibilities such as ordering office supplies and assisting with timesheets for employees. Ideal candidates should be able to adapt to handle phone inquiries and serve as the department's frontline representative.

Requirements

• High School Diploma or GED
• <2 years experience
• No supervisor experience
• Great communication skills
• Ability to demonstrate compassion and empathy
• Ability to adapt to handle phone inquiries
• Serve as the department's frontline representative

Responsibilities

• Provides clerical support in an ambulatory patient care setting encompassing hospital mission, vision and values.
• Coordinates patient referral procedure by management of work queues, in baskets and faxes, as well as initiates the pre-authorization process.
• Runs eligibility in software to confirm insurance coverage.
• Provides clerical support including, but not limited to, scanning documents, preparing charts, managing e-correspondence and general inquiries.
• Schedules and coordinates patient appointments with the department and other areas (radiology, procedure area, other testing) at the time of check out.
• Effectively interacts and communicates with patients and families to assist them and direct them to access available resources such as financial assistance, social work, and more.
• Ordering office supplies
• Assisting with timesheets for employees.

Benefits

• Comprehensive medical, dental, vision, life insurance, and legal services available first day of the month after hire date
• Disability insurance paid for by BJC
• Annual 4% BJC Automatic Retirement Contribution
• 401(k) plan with BJC match
• Tuition Assistance available on first day
• BJC Institute for Learning and Development
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off benefit combines vacation, sick days, holidays and personal time
• Adoption assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED