Clinic Services Executive

Navitus Health Solutions, LLC•,

3d•$74,997 - $80,000•Remote

About The Position

Lumicera Health Services is seeking a Clinic Services Executive to join our team! The Clinic Services Executive (CSE) is a highly motivated professional with at least 5 years of successful experience interfacing directly with varied complex customers preferably in healthcare, to manage existing physician and prescriber clinics and health systems. The position is responsible for the co-development of long-term account strategy for their assigned clinics. Working with Referral Coordinators, the CSE will be for responsible for identifying expansion opportunities and communicating these opportunities appropriately to be incorporated into the annual strategic business plan. The CSE will be responsible for clinic retention, achieving corporate strategic goals relative to client base, and overall customer satisfaction, including solving customer issues relative to their contracts, reporting, and interface with the Managing Specialty Account Executive for clinical issues. This position will require the ability to communicate across multiple organization levels and the ability to lead projects is required.

Requirements

At least 5 years of successful experience interfacing directly with varied complex customers preferably in healthcare
Excellent verbal and written communication, presentation and negotiation skills required
PC skills; Microsoft Office, Email, and Internet
Valid State Driver’s License and current Automobile Insurance Policy
Participate in, adhere to, and support compliance program objectives
The ability to consistently interact cooperatively and respectfully with other employees

Nice To Haves

Bachelor's degree in business, marketing, or related area preferred
Knowledge of PBM, Specialty Pharmacy or health care industry preferred
Strong team orientation, commitment to sales, and client service and desire to succeed

Responsibilities

Delegate, support and provide guidance to colleagues in Referral Coordinator and Sales Representative roles
Pull data from 3-D and other Navi-tools to deliver facts-based presentations (including Strategic Business Plans, VALUE Summaries, and Performance Standard reports) to clinics. Work closely with Managing Specialty Account Executive on data, strategy, and the Lumicera team approach to all meetings
Monitor and maintain performance as outlined in Contract, if applicable, to ensure Account Management team has an immediate plan to mediate any unmet guarantees moving forward; Account Management should always have a debrief with an internal department which has failed to meet a guarantee
Clinic Services Executive should be able to perform both basic training and specialized training on clinic facing behaviors
Facilitate resolution of escalated prescriber/clinic issues requests
Identify and present Clinic opportunities to improve operational costs and clinical patient outcomes
Travel to Clinic sites to create and maintain presence with Clinic leaders and physicians
Other duties as assigned