Clinic Scheduler: Orange Coast Women's Medical Group Call Center

Hoag•Costa Mesa, CA

6d•$24 - $34

About The Position

The Customer Service Specialist serves our patients, members, and providers. Responsible for answering phone calls and scheduling patient appointments. Triages phone calls as necessary. May conduct patient/member pre-certification to ensure coverage for appointments and medical care. With the assistance of data and technology, they function as a liaison and ensures a high value and personalized experience. The Customer Service Specialist plays a vital role in supporting patients, healthcare providers, and internal departments. This position is responsible for managing both inbound and outbound communications across multiple channels, including telephone, email, and patient portals. The role involves handling high volumes of phone calls with professionalism and efficiency, accurately obtaining, documenting, and relaying information, and ensuring timely and effective communication to facilitate seamless patient care and operational support.

Requirements

Customer Service Specialist serves our patients, members, and providers.
Responsible for answering phone calls and scheduling patient appointments.
Triages phone calls as necessary.
May conduct patient/member pre-certification to ensure coverage for appointments and medical care.
Functions as a liaison and ensures a high value and personalized experience.
Addresses inbound and outbound communications across multiple communication channels (e.g., telephone, email, patient portal).
Accurately collects and documents information.
Adheres to designated protocols, including protocol for recognition of issues that may require immediate clinical assessment or action.
Plays a vital role in supporting patients, healthcare providers, and internal departments.
Responsible for managing both inbound and outbound communications across multiple channels, including telephone, email, and patient portals.
Involves handling high volumes of phone calls with professionalism and efficiency.
Accurately obtaining, documenting, and relaying information.
Ensuring timely and effective communication to facilitate seamless patient care and operational support.

Responsibilities

Answering phone calls and scheduling patient appointments.
Triaging phone calls as necessary.
Conducting patient/member pre-certification to ensure coverage for appointments and medical care.
Addressing inbound and outbound communications across multiple communication channels (e.g., telephone, email, patient portal).
Accurately collecting and documenting information.
Adhering to designated protocols, including protocol for recognition of issues that may require immediate clinical assessment or action.
Managing both inbound and outbound communications across multiple channels, including telephone, email, and patient portals.
Handling high volumes of phone calls with professionalism and efficiency.
Accurately obtaining, documenting, and relaying information.
Ensuring timely and effective communication to facilitate seamless patient care and operational support.