Clinic Scheduler - Maple Grove

The US Oncology Network•Maple Grove, MN

11h•Onsite

About The Position

Minnesota Oncology is seeking a dynamic Clinic Scheduler to join their team. This role is crucial in providing exceptional care to patients by managing appointments, patient information, and ensuring smooth front office operations. The company values its people and is committed to fostering a diverse and inclusive workplace where everyone can thrive. They are looking for passionate, driven individuals eager to make a difference.

Requirements

High School Diploma or Equivalent is Required
Strong Computer Skills
2+ years of medical office experience required
Ability to Multi-task
Can Successfully Prioritize Tasks
Strong Organizational Skills
Ability to work Independently and Collaboratively
Self-Starter
Versatility
Strong Customer Service Skills
Detail-Oriented
Uses Technical and Functional Experience: Possesses up to date knowledge of the profession and industry; is regarded as reliable resource in the technical/functional area; accesses and uses other expert resources when appropriate
Demonstrates Adaptability: Handles day to day work challenges confidently; is willing and able to adjust to multiple demands, shifting priorities, ambiguity and rapid change; shows resilience in the face of constraints, frustrations, or adversity; demonstrates flexibility.
Uses Sound Judgment: Makes timely, cost effective and sound decisions; makes decisions under conditions of uncertainty.
Shows Work Commitment: Sets high standards of performance; pursues aggressive goals and works efficiently to achieve them
Commits to Quality: Emphasizes the need to deliver quality products and/or services; defines standards for quality and evaluated products, processes, and service against those standards; manages quality; improves efficiencies.

Responsibilities

Answers all incoming calls; assesses callers’ needs and directs to appropriate personnel. Pages clinic personnel as appropriate. Obtains and communicates messages in an accurate and timely manner.
Schedules patient referrals and returning patients in computer system in accordance with physician and/or office guidelines. For new and or referred patients, sets up in system with appropriate documentation and coding. Cancels/reschedules appointments according to physician schedule changes; notifies appropriate clinic personnel.
Obtains and enters all insurance authorization, and correspondence relating to referrals in patients charts and/or electronic medical records (EMR).
Collects co-pays, deductible and other out of pocket amounts at time of visit.
Maintains primary office scheduling template containing physician meetings, satellite schedule, rounding and call coverage.
Arranges for patients to have financial counseling as needed.
Demonstrates an understanding of patient confidentiality to protect the patient and clinic/practice.
Follows policies and procedures to contribute to the efficiency of the front office. Covers for other front office functions as requested.
Prepares correspondence, memos, forms and other typing as requested by supervisor.
May schedule outpatient appointments/testing/surgeries and hospital admissions upon request. Obtains necessary pre-certification as required.
May communicate to patient about surgeries or tests being scheduled and potential prep work needed, inquiring about test specifics from necessary parties and gathering patient information as needed.
May be responsible for follow up on all pre-operative tests to ensure cleared for surgical procedure and communicates with physician and patients if further testing is required before surgery is performed.
May be responsible for scheduling post-operative follow up appointments with Physicians.
Where applicable, basic understanding of medical terminology for tests and surgical procedures, including coding and ability to look up codes specific to diagnosis, surgery and scheduling procedure.

Benefits

Medical
Dental
Vision
Life Insurance
Generous Paid Time Off (PTO)
Free Short-term and Long-term Disability Coverage
401k plan with company contribution
Wellness program that rewards you practicing a healthy lifestyle
Tuition Reimbursement
Employee Assistance Program and Discount Program to some of your favorite retailers
Free Parking
Career Growth and Development
Supportive Team and Resources