Clinic Receptionist, Float Rock County WI

Mercyhealth Wisconsin and Illinois•Janesville, WI

4d•$17 - $25•Onsite

About The Position

The Clinic Receptionist is responsible for providing clerical support, managing patient scheduling and registration within the Epic system, and ensuring a positive patient experience. This role involves handling telephone calls, welcoming visitors, managing mail and supplies, and assisting with patient inquiries and MyChart activation. The position also requires adherence to quality, service, partnering, and cost-saving principles as part of the Culture of Excellence. Key responsibilities include: * Answering incoming telephone calls and directing them appropriately. * Managing Epic Messages for nursing and provider staff. * Welcoming and directing on-site visitors. * Receiving, sorting, and routing mail. * Ordering and maintaining office supplies. * Operating and maintaining fax machines. * Scheduling patient appointments and managing the EMR registration/check-in process in Epic. * Verifying and updating patient demographics and insurance information. * Collecting necessary patient documents (HIPAA, Consent for Treatment). * Collecting co-payments and other patient obligations, and performing cashiering functions. * Assisting patients with MyChart signup and activation, and responding to MyChart messages. * Reviewing daily work queues and correcting patient registration errors. * Utilizing Epic waitlists and updating no-shows and cancellations.

Requirements

High School diploma or equivalent preferred.
Previous medical reception or reception experience preferred.
Basic knowledge of keyboard skills and medical terminology preferred.
Good interpersonal & written communication skills.
Basic knowledge of Epic preferred.

Responsibilities

Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel.
Routes Epic Messages to nursing and provider as appropriate.
Retrieves messages from voice mail and forwards to appropriate personnel.
Answers questions about organization, physicians, and available services, providing callers with address, directions, and other information as appropriate.
Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.
Monitors visitor access and issues passes when required.
Receives, sorts, and routes mail, and maintains and routes publications.
Orders, receives, and maintains office supplies.
Maintains fax machines, assists users, sends faxes, and retrieves and routes incoming faxes.
Creates and prints fax cover sheets, memos, correspondence, reports, and other documents when necessary.
Performs other clerical duties as needed.
Schedules patient appointments.
Responsible for EMR (Electronic Medical Records) registration /check-in processes in Epic.
Loads, verifies and updates patient demographics.
Scans, loads and verifies insurance coverage.
Collects signed HIPAA and Consent for Treatment documents, updates the interactive face sheet and sends documents to Medical Records for scanning.
Reviews all "Alerts" in Epic and refers patient to a PFC when necessary.
Collects co-payments and other self-pay obligations when required and post in Epic when registering patient.
Provides patient with an estimated self-pay obligation when appropriate.
Performs cashiering functions/online payment posting within Epic.
Processes payments and deposits by adhering to the system's Cash Handling Policy.
Completes daily closing report and balances their individual cash drawer at the end of each day.
Performs petty cash count in and out daily and records appropriately.
Assist patients with MyChart signup and activation.
Replies to MyChart messages in a timely manner, closing messages when complete.
Safeguards patient privacy and confidentiality per MHS policies.
Preps Routes daily for upcoming appointments for frontline registration.
Reviews daily work queues and corrects identified patient registration errors.
Utilizes Epic waitlists based on provider preference.
Reviews and updates no-shows and cancellations for the day.