Clinic Receptionist
About The Position
Where You’ll Work From primary to specialty care, as well as walk-in and virtual services, CHI Health Clinic delivers more options and better access so you can spend time on what matters: being healthy. We offer more than 20 specialties and 100 convenient locations; with some clinics offering extended hours. Job Summary and Responsibilities As our Clinic Receptionist, you will serve as the essential first point of contact for our patients, ensuring a welcoming and efficient experience within our fast-paced medical environment. You will play a vital role in our administrative operations by managing patient check-in and check-out processes, accurately verifying insurance information, and maintaining clinical documentation. By combining your exceptional customer service skills with organized clerical support, you will help streamline clinic workflows and contribute to the overall success of our healthcare team. Every day you will manage a variety of administrative responsibilities, including scheduling patient appointments, answering and routing incoming calls, and handling time-of-service payments. You will be responsible for scanning medical records into our electronic health system, preparing patient charts, and conducting cash drawer reconciliations. Your daily tasks will also include confirming upcoming appointments, communicating clinic guidelines to patients, and providing ongoing support for office supply inventory and interdepartmental mail flow.
Requirements
- At least one year of experience in customer service, clerical, or business-related fields
- High level of professionalism in communication
- Ability to perform light physical duties, including periods of standing and walking
- Comfortable interacting directly with patients and their families
- Organized, detail-oriented professional
- Committed to patient confidentiality
- Adheres to regulatory compliance standards
- Thrives in a collaborative, team-oriented healthcare setting
- 1-3 years of customer service experience, clerical, or business-related experience upon hire
Responsibilities
- Manage patient check-in and check-out processes
- Accurately verify insurance information
- Maintain clinical documentation
- Schedule patient appointments
- Answer and route incoming calls
- Handle time-of-service payments
- Scan medical records into our electronic health system
- Prepare patient charts
- Conduct cash drawer reconciliations
- Confirm upcoming appointments
- Communicate clinic guidelines to patients
- Provide ongoing support for office supply inventory and interdepartmental mail flow
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
