Clinic Receptionist, Float Rock County WI

Mercyhealth•Janesville, WI

4d•Onsite

About The Position

The Clinic Receptionist is responsible for providing clerical support, managing patient scheduling and registration within the Epic system, and ensuring a positive patient experience. This role involves handling incoming calls, welcoming visitors, managing mail and supplies, and assisting patients with MyChart signups. The position also requires collecting co-payments, processing payments, and maintaining patient confidentiality. The Clinic Receptionist plays a key role in the daily operations of the clinic, ensuring efficient patient flow and accurate record-keeping.

Requirements

High School diploma or equivalent preferred.
Previous medical reception or reception experience preferred.
Basic knowledge of keyboard skills and medical terminology preferred.
Good interpersonal & written communication skills.
Basic knowledge of Epic preferred.

Responsibilities

Answer incoming telephone calls, determine purpose of callers, and forward calls to appropriate personnel.
Route Epic Messages to nursing and provider as appropriate.
Retrieve messages from voice mail and forward to appropriate personnel.
Answer questions about the organization, physicians, and available services, providing callers with address, directions, and other information.
Welcome on-site visitors, determine nature of business, and announce visitors to appropriate personnel.
Monitor visitor access and issue passes when required.
Receive, sort, and route mail, and maintain and route publications.
Order, receive, and maintain office supplies.
Maintain fax machines, assist users, send faxes, and retrieve and route incoming faxes.
Create and print fax cover sheets, memos, correspondence, reports, and other documents.
Perform other clerical duties as needed.
Schedule patient appointments.
Perform EMR (Electronic Medical Records) registration /check-in processes in Epic.
Load, verify, and update patient demographics.
Scan, load, and verify insurance coverage.
Collect signed HIPAA and Consent for Treatment documents, update the interactive face sheet and send documents to Medical Records for scanning.
Review all "Alerts" in Epic and refer patient to a PFC when necessary.
Collect co-payments and other self-pay obligations when required and post in Epic when registering patient.
Provide patient with an estimated self-pay obligation when appropriate.
Perform cashiering functions/online payment posting within Epic.
Process payments and deposits by adhering to the system's Cash Handling Policy.
Complete daily closing report and balance individual cash drawer at the end of each day.
Perform petty cash count in and out daily and record appropriately.
Assist patients with MyChart signup and activation.
Reply to MyChart messages in a timely manner, closing messages when complete.
Safeguard patient privacy and confidentiality per MHS policies.
Prep and route daily for upcoming appointments for frontline registration.
Review daily work queues and correct identified patient registration errors.
Utilize Epic waitlists based on provider preference.
Review and update no-shows and cancellations for the day.