Clinic Receptionist

The Recovery Village•Sandy Springs, GA

2d•Onsite

About The Position

Advanced Recovery Systems is an integrated behavioral healthcare management company dedicated to the treatment of addiction, substance abuse, and mental health issues. We put behavioral health front and center, providing assistance to people with substance abuse issues, addictions and mental health concerns. With facilities in various regions of the U.S., we have been furthering this mission since our inception, applying our advanced approach to patient care. Every facility in the Advanced Recovery Systems network strives to provide the highest quality of care, using evidence-based therapeutic models that really work. Our goal is to help men, women and adolescents live healthy, happy lives without the burden of substance abuse or mental illness. The Clinic Receptionist is responsible for ensuring the smooth and efficient operation of front-office activities within the clinic. This includes managing the telephone systems, scheduling patient appointments, and relaying messages to appropriate staff members. The role also supports the Clinical Director/Program Director by assisting with additional administrative tasks as assigned. In addition, the Clinic Receptionist is involved in verifying patient benefits, assisting with payment collections, and accurately posting payments, ensuring a seamless patient experience and contributing to the overall financial operations of the clinic.

Requirements

High School diploma or equivalent required.
Minimum one (1) year in a healthcare office setting.
CPR and Standard First Aid certification required.

Nice To Haves

In lieu of education, minimum five (5) years’ experience in a similar role required.

Responsibilities

Greets visitors and clients while maintaining appropriate, professional boundaries and excellent customer service.
Maintains the visitor and employee sign-in/sign-out logs. Ensures all visitors and given a “Visitor” badge and ensures visitors return “Visitor” badge
Maintains and orders office supplies for facility.
Manages the scheduling, obtaining and reading of urine drug screens and urine pregnancy tests as ordered.
Verify benefits and complete payment collections and work collaboratively with Clinical team.
Support in the collection and handling of lab specimens following established standards and practices
Adhere to infection control safety guidelines.
Maintaining equipment, instruments and stock supplies.
Knows the whereabouts of staff on a continuous basis.
Maintains a filing system for various company functions.
Assists with projects from other departments, as necessary.
Attends staff meetings, when necessary.
Maintains confidentiality pertaining to clients and families.
Adheres to all company policies and procedures.
Other duties as assigned.