Clinic/Practice Assistant, Multispecialty

Mass General Brigham•Newburyport, MA

2d•Onsite

About The Position

Mass General Brigham Medical Group Northern Massachusetts, Inc. is seeking a full-time, 40-hour Clinic/Practice Assistant to support their multispecialty site. This role involves performing both administrative and clinical functions to ensure smooth and efficient operations. The assistant will play a key role in managing the patient experience on the reception/administrative support side, working collaboratively with a centralized team. The site is a dynamic, community-based multispecialty practice offering a broad range of services including primary care, cardiology, endocrinology, gastroenterology, neurology, pulmonology, rheumatology, and additional specialty care. The practice combines the feel of a local community clinic with the clinical excellence, innovation, and support of a leading academic healthcare system.

Requirements

High School Diploma or Equivalent required
0-1 year healthcare office experience required

Nice To Haves

Positive attitudes
Emotional intelligence
Genuine passion for this work
Adaptable
Receptive
Comfortable working in a fast-paced, high-volume environment

Responsibilities

Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
Make patient appointments and maintain appointment records.
Greet and assist patients.
Answer telephones, assist callers with routine inquiries, and schedule appointments.
File materials in patient folders, and print appointment schedules.
Process patient billing forms and scan documents to patient medical record/LMR.
Call for patient medical records and laboratory test results.
Open and distribute mail or faxes.
Type forms, records, schedules, memos, etc., as directed.
May be required to accept co-payments.
Handles, screens and/or takes messages related to prior authorizations, referrals, and verify registrations for accuracy.
May monitor patients in waiting room and responds to any needs for information.
Assists in patient flow processes.