Clinic/Practice Assistant, ENT

Mass General Brigham•Somersworth, NH

1d•Onsite

About The Position

Mass General Brigham Medical Group is a system-led operating entity formed by Mass General Brigham to deliver high quality, low cost, innovative community-based ambulatory care. This work stems from Mass General Brigham’s unified system strategy to bring health care closer to patients while lowering total health care costs. The Medical Group provides a wide range of offerings, including primary care, specialty care, behavioral and mental health, and urgent care, both digitally as well as at physical locations in Massachusetts, New Hampshire, and Maine. The group also offers outpatient surgery and endoscopy, imaging, cardiac testing, and infusion. We share the commitment to delivering a coordinated and comprehensive experience across all locations, ensuring the appropriate level of care is available to every patient across our care delivery sites. Wentworth Health Partners, an affiliate of Wentworth-Douglass Hospital and member of Mass General Brigham Medical Group, offers state-of-the-art medical and surgical care for our patients with disorders of the ears, nose and throat and specialized diagnosis and treatment for people with upper respiratory allergies in our Head and Neck Specialty Group. Some of the conditions we treat include Nasal and Sinus Disease, Sleep Disorders, Sleep Apnea & Snoring, Allergies, Asthma, Hearing Loss, Chronic Ear Infections, ENT Cancers. We are located at 361 High Street in Somersworth, NH. We are seeking a full-time, 40-hour Clinic/Practice Assistant to join our Head and Neck Specialty team onsite, Monday through Friday from 8:30am-5:00pm. We’re committed to delivering the highest level of care with a smile, and we’re looking for people like you to help us do so! Clinic/Practice Assistants play an integral part in the operations of our community-based physician practices. Dedicated to administrative support, they serve as the gatekeepers of our practices and ensure that teams are delivering the highest quality experience and exceeding our patients' expectations. Whether you are seeking to gain more experience in the healthcare industry or a proven healthcare professional seeking a new challenge, the Clinic/Practice Assistant role is the opportunity for you! We do our best to keep all employees in their assigned practices and locations; however, you may also be asked to float to other departments in the WHP system when appropriate and needed during times of staffing shortages/other extenuating circumstances for cross-coverage purposes and to ensure adequate coverage and support.

Requirements

High School Diploma or Equivalent required
healthcare office experience 0-1 year required
Basic Proficiency with all Office Suite.
Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
Communicating effectively in writing as appropriate for the needs of the audience and Talking to others to convey information effectively.
Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages.
Managing one's own time and the time of others.
Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.

Nice To Haves

2–4 years of experience in healthcare or customer service—ideally in a medical office setting
familiarity with medical terminology
strong computer skills

Responsibilities

Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision.
Performs basic clerical work and tasks that are repetitive and routine.
Administrative duties related to patient visits including scheduling, check-in, check-out duties.
Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
Make patient appointments and maintain appointment records.
Greet and assist patients.
Answer telephones, assist callers with routine inquiries, and schedule appointments.
File materials in patient folders, and print appointment schedules.
Process patient billing forms and scan documents to patient medical record/LMR.
Call for patient medical records and laboratory test results.
Open and distribute unit mail or faxes.
Type forms, records, schedules, memos, etc., as directed.
May be required to accept co-payments.
Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.
Acts as "Super User" for scheduling, registration and billing systems.
Provides assistance and training to others in these areas.
May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.