Clinic/Practice Assistant, Internal Medicine

Mass General Brigham•Salem, MA

11d•$18 - $25•Onsite

About The Position

Mass General Brigham is a not-for-profit healthcare system that relies on a wide range of professionals to advance its mission of patient care, research, teaching, and community service. The Internal Medicine practice located at 331 Highland Ave in Salem, MA, is seeking a full-time, 40-hour Clinic/Practice Assistant. This role is crucial for supporting the primary care team and ensuring exceptional, personalized care in a comfortable, friendly atmosphere. The assistant will act as a gatekeeper, ensuring teams deliver high-quality experiences that exceed patient expectations. The ideal candidate will be a well-rounded customer service professional capable of multitasking, prioritizing, and thriving in an outpatient setting.

Requirements

High School Diploma or Equivalent required
office experience 2-3 years required

Nice To Haves

Certified Medical Administrative Assistant [CMAA] preferred
2 years of experience working in a community-based medical practice
Epic experience

Responsibilities

Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
Make patient appointments and maintain appointment records.
Greet and assist patients.
Answer telephones, assist callers with routine inquiries, and schedule appointments.
File materials in patient folders and print appointment schedules.
Process patient billing forms and scan documents to patient medical records/LMR.
Call for patient medical records and laboratory test results.
Open and distribute unit mail or faxes.
Type forms, records, schedules, memos, etc., as directed.
May be required to accept co-payments.
Handle, screen, and/or take messages related to prior authorizations, provider questions, prescription refills, and test results.
Act as "Super User" for scheduling, registration, and billing systems.
Provide assistance and training to others in these areas.
May perform more complex or specialized functions (i.e., surgical scheduling, schedule changes/blocking) at a more advanced competency level.