Clinic/Practice Assistant, Internal Medicine

Mass General Brigham•Wellesley, MA

1d•$18 - $23•Onsite

About The Position

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Our Internal Medicine/Adult Primary Care practice delivers a full range of preventive and health maintenance care. We not only treat a range of acute and chronic health problems, but we also coordinate our patients’ care when they need treatment by specialists. We are seeking a full-time, 40-hour Clinic/Practice Assistant to support the practice on-site Monday through Friday 9:00am-5:30pm. Clinic/Practice Assistants play an integral part in the operations of our community-based physician practices. Dedicated to administrative support, these Coordinators serve as the gatekeepers of our practices and ensure that teams are delivering the highest quality experience, exceeding our patients' expectations.

Requirements

High School Diploma or Equivalent required
0-1 year healthcare office experience required

Responsibilities

Leading up to the patient visit, schedule all appointments, conduct reminder outreach, and obtain Prior Authorizations from insurances when needed for specific exams.
During the patient's visit, focus is check-in, which includes greeting patients, answering all of their questions, collecting co-payments, and assisting with any pre-visit paperwork/forms.
At the conclusion of the visit, during check-out, schedule follow-up appointments, tests, and/or procedures.
Field all incoming telephone calls and triaging appropriately, monitoring patient flow and waiting room activity, and providing general support to practice leadership, clinicians, and peers.