Clinic/Practice Assistant Senior

Mass General Brigham•Boston, MA

7d•$19 - $28•Onsite

About The Position

Mass General Brigham relies on a wide range of professionals to advance its mission. As a not-for-profit, it supports patient care, research, teaching, and community service, striving to provide exceptional care. The Patient Services Coordinator will be part of a collaborative care team of a social worker, recovery coach, physicians, midwife, nurse case manager, and resource specialist who facilitate obstetric, pediatric, psychiatric, and addiction care for all patients of the HOPE Clinic. Drawing on a broad understanding of hospital policies and displaying a high degree of initiative and independent judgment, the Patient Services Coordinator coordinates the day-to-day administrative needs of the clinic and manages a wide range of service issues on a daily basis.

Requirements

Understanding of all HMO, Managed Care and other Third Party Insurers.
Ability to perform electronic insurance verification.
Understanding of financial services and self-pay resources.
Proficiency in revenue enhancement activities, including registration verification, co-payment collection, cash management, and encounter form reconciliation.
Knowledge of HIPAA guidelines for maintaining confidentiality and privacy.
Ability to maintain the highest level of professionalism and discretion.
Familiarity with MassPAT records, Release of Information forms, intake documentation, and PROMS.
Experience with scheduling diagnostic testing.
Experience coordinating and tracking referral appointments and visits.
Experience fielding new referrals from outside sources.
Familiarity with checking the Ambulatory Referral Order Workqueue.
Experience sending paperwork to Health Information Management for scanning.
Experience managing patient databases.
Proficiency in utilizing communication tools such as pager, EPIC, Microsoft Teams, and emails.
Ability to provide training and orientation to new staff.
Ability to provide cross coverage for other SUD practices.
Experience working on special projects.

Nice To Haves

Experience in a perinatal and pediatric clinic setting.
Experience working with women with substance use disorder and their families.
Experience as part of a collaborative care team.
Experience with Epic scheduling and EMR system.

Responsibilities

Staffs the front desk during clinic sessions and performs all check-in and -out functions.
Answers clinic phone calls during business hours.
Schedules patient appointments and creates/updates provider schedule templates in Epic.
Completes reminder phone calls for patient appointments, including COVID-19 screening.
Supports RN care manager and clinical staff in completing administrative tasks.
Works with patients and pharmacies to troubleshoot prescription issues.
Supports the insurance prior authorization process and approval.
Supports staff in WIC paperwork and other pediatric referrals.
Drafts letters of engagement.
Manages paperwork for community referrals including releases of information.
Ensures collection of outside records upon direction from RN.
Collaborates with the research team around patient logistics.
Assists patients with transportation (PT1 forms).
Organizes meetings with patients and clinical team members as directed.
Functions as a resource for patients around managed care plans, insurance and referral issues.
Performs electronic insurance verification.
Provides patients with information on financial services and self-pay resources.
Performs and serves as a resource to other team members in all revenue enhancement activities, including registration verification, co-payment collection, cash management, and encounter form reconciliation.
Maintains confidentiality and privacy consistent with HIPAA guidelines.
Maintains the highest level of professionalism and operates with discretion when working with patients and families with a history of substance use disorders.
Prepares necessary appointment materials, such as MassPAT records, Release of Information forms, intake documentation, PROMS, etc.
Coordinates the scheduling of diagnostic testing.
Coordinates and tracks referral appointments and visits.
Fields new referrals from outside sources, including checking the Ambulatory Referral Order Workqueue three times per week.
Sends paperwork from clinic to Health Information Management to be scanned into the medical record.
Manages the HOPE Clinic patient database, keeping it up to date.
Utilizes various communication threads appropriately/as outlined (pager, EPIC, Microsoft Teams, emails).
Provides training and orientation to new staff.
Provides cross coverage for other SUD practices for absences, vacations, etc. and during variations in workflow, as needed.
Works on special projects as directed.