Clinic/Practice Assistant, Orthopedics

Mass General Brigham•Beverly, MA

2d•Onsite

About The Position

Mass General Brigham Sports Medicine is seeking a Medical Administrative Assistant to support smooth and efficient clinical practice operations at our Beverly location. Our nationally recognized sports medicine specialists provide advanced care for the full spectrum of sports-related injuries and orthopedic conditions, serving athletes and non-athletes of all ages through innovative, research-based treatment and rehabilitation services. Under general supervision, the Medical Administrative Assistant performs a combination of administrative and clerical duties to support patient visits, scheduling, registration, check-in and check-out, documentation, and day-to-day office operations. This position does not require direct patient care, but plays an important role in creating a welcoming, organized, and efficient experience for patients, providers, and care teams.

Requirements

Proficiency with Microsoft Office Suite and general office systems.
Knowledge of office operations, standards, and procedures, including filing, copying, scanning, printing, and faxing.
Ability to use phone systems, manage non-routine calls, and resolve routine issues appropriately.
Strong written and verbal communication skills, including the ability to compose and edit emails, memos, and letters.
Ability to understand written work-related documents and take complete, accurate messages.
Strong organization, time management, and multitasking skills.
Ability to follow established protocols and work effectively within clinical office systems.
High school diploma or equivalent required.
Two to three years of office experience required.

Nice To Haves

Certified Medical Administrative Assistant (CMAA) credential preferred.

Responsibilities

Perform routine administrative and clerical duties for a clinical service or physician practice office.
Greet and assist patients while supporting appointment scheduling, check-in, and check-out processes.
Make, update, and maintain patient appointments and appointment records.
Answer telephones, assist callers with routine inquiries, take accurate messages, and route questions appropriately.
Support patient documentation by filing materials, printing appointment schedules, scanning documents, and processing information into patient medical records.
Process patient billing forms and may accept co-payments when required.
Request patient medical records and laboratory test results as needed.
Open and distribute unit mail, faxes, and other office communications.
Prepare forms, records, schedules, memos, and other materials as directed.
Handle, screen, and route messages related to prior authorizations, provider questions, prescription refills, and test results.
Serve as a scheduling, registration, and billing system resource or “Super User,” providing assistance and training to others as appropriate.
May perform more complex or specialized administrative functions, such as surgical scheduling or schedule changes and blocking, at an advanced competency level.