Clinic/Practice Assistant, OBGYN

Mass General Brigham•Danvers, MA

1d•Onsite

About The Position

Mass General Brigham Medical Group Northern Massachusetts, Inc. is seeking per diem Clinic/Practice Assistants to support their OB/GYN practices onsite in Swampscott, MA and Danvers, MA. These practices provide high-quality care including annual check-ups, pre- and postnatal care, and sophisticated gynecologic surgery. The Clinic/Practice Assistants will serve as the gatekeepers of the practices, ensuring teams deliver high-quality patient experiences. The role requires individuals who can multi-task, prioritize, and thrive in an outpatient setting. The Danvers office is described as a smaller, team-oriented practice with experienced staff, offering strong onboarding, training, and ongoing support. The Swampscott location is a larger team with diverse backgrounds, fostering a collaborative environment. Both locations promote a positive workplace culture where employees are valued, supported in professional growth, and encouraged to contribute to an exceptional patient experience. The position performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision, including basic clerical work that is repetitive and routine. Actual job duties may vary by Department.

Requirements

High School Diploma or Equivalent required
2-3 years office experience required
Proficiency with all Office Suite
Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages.
Managing one's own time and the time of others.
Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.

Nice To Haves

Certified Medical Administrative Assistant [CMAA] - preferred

Responsibilities

Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
Make patient appointments and maintain appointment records.
Greet and assist patients.
Answer telephones, assist callers with routine inquiries, and schedule appointments.
File materials in patient folders, and print appointment schedules.
Process patient billing forms and scan documents to patient medical record/LMR.
Call for patient medical records and laboratory test results.
Open and distribute unit mail or faxes.
Type forms, records, schedules, memos, etc., as directed.
May be required to accept co-payments.
Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.
Acts as "Super User" for scheduling, registration and billing systems.
Provides assistance and training to others in these areas.
May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.