Clinic/Practice Assistant, Neurology
About The Position
This role is for a Clinic/Practice Assistant in Neurology at Wentworth-Douglass Physician Corporation, part of Mass General Brigham. The position is ideal for a customer service professional looking to start or grow a career in healthcare. Prior healthcare experience is not required as structured training is provided. The role involves supporting the day-to-day operations of a busy, high-volume neurology practice and creating a welcoming patient experience. The position is primarily based in Dover, NH, with initial training in Portsmouth, NH, and potential occasional coverage in Portsmouth.
Requirements
- High school diploma or equivalent required
- Previous experience in an office, customer service, call center, or administrative setting
- High-volume phone experience strongly preferred
- Excellent communication and customer service skills
- Strong organization, accuracy, and attention to detail
- Ability to manage multiple priorities and remain calm in a busy environment
Nice To Haves
- Healthcare experience helpful but not required
- Certified Medical Administrative Assistant (CMAA) certification preferred
Responsibilities
- Answering a high volume of calls and assisting patients with scheduling and routine questions
- Scheduling appointments and supporting patient check-in and check-out
- Receiving and routing messages about prescription refills, test results, prior authorizations, durable medical equipment (DME), and provider questions to the appropriate clinical team member
- Maintaining accurate patient records and scanning documents
- Supporting daily administrative and practice operations
Benefits
- Full-time benefits
- Comprehensive benefits
- Career advancement opportunities
- Differentials
- Premiums
- Bonuses
- Recognition programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
