Clinic Practice Assistant II

Mass General Brigham•Weymouth, MA

1d•$18 - $25•Onsite

About The Position

Join Our Team at Our New Weymouth Location! We're excited to be opening a brand-new office in Weymouth and are looking for a dedicated team member to help us launch this location successfully. Prior to the office opening, candidates must be willing to complete training at other nearby sites. About the Role As a Clinic Practice Assistant II, you'll play a vital role in creating a positive experience for our patients while helping ensure the smooth day-to-day operation of our practice. This position combines customer service, scheduling, administrative support, and coordination responsibilities in a fast-paced healthcare environment. You'll serve as a key point of contact for patients, providers, and team members, helping to keep appointments, records, and communications organized and running efficiently.

Requirements

High School Diploma or Equivalent required
2-3 years of administrative/office experience required
Proficiency with all Office Suite
Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages.
Managing one's own time and the time of others.
Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.

Nice To Haves

Strong customer service skills and a passion for helping patients
Excellent organizational skills with the ability to manage multiple priorities
Attention to detail and commitment to accuracy
Strong verbal and written communication skills
Ability to work independently while collaborating effectively with a team
Comfort learning and navigating multiple healthcare systems and technology platforms

Responsibilities

Welcome and assist patients, creating a friendly and professional experience from check-in to check-out
Schedule appointments and maintain accurate scheduling records
Answer incoming calls, assist with routine inquiries, and direct messages appropriately
Support patient registration, documentation, and medical record management
Process forms, scan documents, and ensure patient information is accurately maintained in the electronic medical record
Coordinate the collection of medical records, laboratory results, and other patient information as needed
Assist with billing-related activities, including collecting co-payments when required
Manage incoming mail, faxes, and other correspondence
Support providers and clinical staff by handling messages related to prescription refills, prior authorizations, test results, and patient inquiries
Prepare and maintain schedules, forms, reports, and other administrative documents
Serve as a resource for scheduling, registration, and billing systems, providing guidance and support to team members
Assist with more specialized scheduling functions, including provider schedule management and procedural or surgical scheduling, as needed