Clinic Practice Assistant II

Mass General Brigham•Boston, MA

7h•Onsite

About The Position

This position is a unique split-role opportunity that provides dedicated support to the same physician across two distinct practice environments. The physician serves both as a retinal specialist in a traditional clinical practice and as a provider within the Inherited Retinal Disorders Service, a specialized research-focused clinic. As a result, this role combines the responsibilities of a fast-paced clinical practice support position with the high-touch, patient-centered coordination required in a specialized inherited disease program. Success in this role requires flexibility, strong organizational skills, and the ability to quickly adjust priorities while building meaningful relationships with patients and families. 0.5 FTE: Retina Practice Support Provides administrative support for a physician's retina practice, including: -Answering and managing telephone calls -Scheduling, rescheduling, and coordinating patient appointments -Scheduling surgical procedures -Preparing for clinic sessions and completing post-clinic follow-up activities -Supporting a higher-volume, fast-paced retina clinic that operates several times per month -Providing additional support during physician on-call weeks, when priorities and workload can shift quickly This portion of the role requires strong organizational skills, flexibility, multitasking, and the ability to adapt to changing priorities in a busy clinical environment. 0.5 FTE: Inherited Retinal Disorders Service Support Provides administrative support within the Inherited Retinal Disorders Service, a specialized research-based clinic focused on patients with inherited retinal diseases. -Supports a physician who works in both the retina practice and the inherited retinal disorders clinic -Shares responsibilities with another administrative staff member -Coordinates patient visits and clinic activities for a smaller patient population Supports a unique, high-touch clinic model where patients may spend an entire day in clinic for testing and evaluation -Assists with operational workflow and patient coordination throughout the visit -Works closely with patients and families, requiring a compassionate, service-oriented approach and strong relationship-building skills Because many patients have inherited conditions, this role includes a family-centered component that often requires empathy, patience, and supportive communication similar to a social work environment.

Requirements

High School Diploma or Equivalent required
Office experience 2-3 years required
Proficiency with all Office Suite
Knowledge of office operations and standards
Understanding of office procedures, including filing, copying, scanning, printing, and faxing.
Ability to use the phone system, manage more non-routine phone calls, and solve routine issues as appropriate.
Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
Understanding written sentences and paragraphs in work-related documents, corresponding and communicating with others clearly and effectively (including composing/editing e-mails, memos, and letters), and taking complete and accurate messages.
Managing one's own time and the time of others.
Well-organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.

Nice To Haves

Certified Medical Administrative Assistant [CMAA] - Data Conversion - Various Issuers preferred
Comfortable balancing two distinct clinical environments
Able to manage multiple priorities and adjust quickly to changing needs
Strong multitasking and organizational skills
Personable, engaging, and patient-focused
Enjoys developing long-term relationships with patients and families
Flexible and adaptable in a role that alternates between low-volume, high-touch work and faster-paced clinical support activities.

Responsibilities

Answering and managing telephone calls
Scheduling, rescheduling, and coordinating patient appointments
Scheduling surgical procedures
Preparing for clinic sessions and completing post-clinic follow-up activities
Supporting a higher-volume, fast-paced retina clinic that operates several times per month
Providing additional support during physician on-call weeks, when priorities and workload can shift quickly
Supports a physician who works in both the retina practice and the inherited retinal disorders clinic
Shares responsibilities with another administrative staff member
Coordinates patient visits and clinic activities for a smaller patient population
Assists with operational workflow and patient coordination throughout the visit
Works closely with patients and families, requiring a compassionate, service-oriented approach and strong relationship-building skills