Clinic/Practice Assistant, Gastroenterology

Mass General Brigham•Braintree, MA

10d•$18 - $25•Onsite

About The Position

Brigham and Women’s Harbor Medical Associates is seeking a full-time Clinic/Practice Assistant to join their Gastroenterology team in Braintree. This role is part of an in-office call center team that plays a key role in keeping daily practice operations running smoothly while helping patients navigate scheduling, questions, and next steps with confidence. The Braintree location offers multiple specialties, including Gastroenterology and Obstetrics & Gynecology, creating a collaborative outpatient environment where teamwork, communication, and attention to detail make a meaningful difference. This position is part of our in-office call center team, working alongside three other team members, with cross-training opportunities to support front desk operations as well.

Requirements

High school diploma or equivalent required.
Two to three years of office experience required.
Strong customer service skills and a professional, helpful communication style.
Ability to manage phone calls, scheduling needs, patient messages, and competing priorities in a busy outpatient practice setting.
Strong organization, attention to detail, and comfort working with scheduling, registration, billing, and medical record systems.
A collaborative approach and willingness to cross-train with front desk operations to support the needs of the team.

Nice To Haves

Certified Medical Administrative Assistant (CMAA) preferred.

Responsibilities

Answer incoming calls, assist patients with routine inquiries, take accurate messages, and help schedule appointments.
Support appointment scheduling, check-in, check-out, and other administrative workflows related to patient visits.
Maintain appointment records, print schedules, file materials, scan documents, and support accurate patient documentation.
Process patient billing forms and accept co-payments when required by department workflow.
Request patient medical records, laboratory results, and other information needed by the care team.
Assist with messages related to prior authorizations, provider questions, prescription refills, and test results.
Open and distribute unit mail or faxes and prepare forms, records, schedules, memos, and other documents as directed.
Serve as a resource for scheduling, registration, and billing systems, including providing assistance or training to others as needed.
Support more complex or specialized functions, such as surgical scheduling, schedule changes, or template blocking, based on department needs and competency level.