Clinic/Practice Assistant, Gastroenterology

Mass General Brigham•Northampton, MA

6d•$18 - $25•Onsite

About The Position

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. This is a phone-heavy role, with the majority of the day focused on managing a high volume of patient and caller phone calls, so we are looking for someone who communicates clearly, stays organized, and enjoys helping others in a busy clinical office setting. Located right in the center of Florence, this practice offers the convenience of being near great shops, restaurants, and local places to enjoy before or after work. This is a wonderful opportunity for someone who enjoys helping others, creating a positive first impression, and supporting patients and care teams in a busy clinical office setting. In this role, you will help support the daily operations of the practice, with the majority of your day focused on managing a high volume of phone calls, responding to patient and caller needs, scheduling appointments, and assisting with routine administrative tasks. You will also have the opportunity to be cross-trained in front desk duties, including welcoming patients, check-in and check-out support, and helping create a smooth, welcoming, and efficient experience for patients and staff.

Requirements

High School Diploma or equivalent required.
Office experience preferred; candidates with strong customer service experience are encouraged to apply.
Certified Medical Administrative Assistant certification preferred, but not required.
Excellent customer service skills and enjoys working with people.
Communicates clearly and professionally with patients, callers, and team members.
Organized, dependable, and able to manage multiple tasks in a fast-paced environment.
Strong attention to detail and follows established processes.
Comfortable using office technology, including phones, email, scanning, printing, and Microsoft Office tools.
Interested in building experience in a healthcare setting.

Nice To Haves

Certified Medical Administrative Assistant certification

Responsibilities

Greet and assist patients in a professional and welcoming manner.
Answer phone calls, respond to routine inquiries, and take clear messages.
Schedule, check in, and check out patients for appointments.
Manage a high volume of incoming phone calls while maintaining a professional, helpful, and patient-focused approach.
Maintain appointment records and support patient flow throughout the practice.
File, scan, print, and manage documents related to patient care and office operations.
Support routine clerical and administrative tasks such as forms, records, schedules, and correspondence.
Collaborate with team members to help ensure the practice runs smoothly each day.