Clinic PER, Park Clinic, Family Care

DUNCAN REGIONAL HOSPITAL•Duncan, OK

3d•Onsite

About The Position

This full-time position at Park Clinic - Family Care in Duncan, OK, involves greeting and directing patients and visitors, registering new patients, scheduling appointments, receiving payments, and serving as a liaison between patients and medical staff. The role also includes processing medical records requests and potentially floating to other clinics as needed. The position requires strong communication and basic computer skills, with a focus on accuracy and patient service.

Requirements

High school diploma or equivalent.
Communication skills including fluency in oral and written English.
Basic computer skills including the ability to send/receive email, navigate information technology associated with the position, and use Electronic Health Record information tools.
Ability to remain flexible to quickly adapt to urgent situations.
Ability to adapt procedures, processes, tools, equipment, and techniques to accomplish the requirements of the position.
Ability to apply the skills of self-motivation and project management.
Ability to read, interpret and apply policies, procedures and legal requirements.
Ability to exercise initiative, judgment, discretion, and decision making consistent with organizational objectives.
Proven ability to analyze and solve problems to deliver results.
Strong interpersonal skills to successfully represent the department and organization at all levels.
Familiarity with standard office equipment.
Ability to handle multiple tasks in a timely manner.
For those positions requiring travel, a current valid driver’s license and automobile liability insurance must be maintained.
As a condition of employment, vaccinations are required per DRH Policy. Medical and Religious Exemptions are available upon request.

Nice To Haves

Healthcare clinic experience preferred.

Responsibilities

Greet, instruct, and direct patients and visitors.
Register new patients and schedule existing patients.
Receive all co-payments/payments and issue receipts.
Serve as a liaison between patient and medical support staff.
Process medical records requests.
Float to other clinics as needed.
Answer multiline telephone, take messages, provide information, and direct calls.
Collect all demographic and insurance information on new patients with accuracy.
Update demographic and insurance information when required.
Receive copayment/payment from patients.
Schedule and reschedule patient appointments as required.
Greet patients in a courteous and helpful manner.
Scan all medical charting information into computer for physician or APP viewing.
Copy/print medical records and fax or mail as appropriate.
Open, sort, and distribute mail.
Prepare daily payment packet for the Central Billing Office (CBO) with accuracy and attention to detail.
Travel to and fill-in at other clinics.
Maintain regular attendance and punctuality for scheduled shifts.
Adhere to safety protocols at all times.
Maintain professional and technical knowledge through continuing education opportunities.
Implement DRH Standards of Behavior and exhibit behaviors consistent with DRH core values.
Meet and maintain all required conditions of employment, including required vaccinations.
Perform other related duties as assigned.