Clinic Patient Support Technician – AOP Medication Mobile Unit

University of Colorado•Aurora, CO

1d•Onsite

About The Position

The Clinic Patient Support Technician primarily provides administrative and reception support for the University of Colorado ARTS Medication Mobile Unit (MMU), ensuring smooth and professional operations at service locations. Key responsibilities include patient check-ins, appointment scheduling and confirmation, payment collection, maintaining accurate financial records, and coordinating with ARTS Centralized Billing and Management. This position also involves overseeing supply inventory, supporting abstinence monitoring protocols, and ensuring a safe and welcoming environment for patients and staff through effective crowd management. When the MMU is in operation, the Clinic Patient Support Technician supports service delivery at various Metro Denver locations; when not in use, the role is based at the ARTS Westside Center for Change or other ARTS clinics. In addition to administrative duties, the position is responsible for the safe and competent operation, maneuvering, and storage of the MMU. This position is typically required to work from 6:00am-2:30pm, occasionally for a limited number of hours on Saturdays, from 6:00am-10:00am. The working hours for this position may deviate from posted working hours due to project or clinic needs, traffic, weather conditions, vehicle repairs/maintenance, or other factors that may affect the operational schedule of the MMU.

Requirements

Three (3) years of general clerical experience, such as working in a front desk/reception role.
A combination of related education and/or relevant experience in an occupation related to the work assigned equal to three (3) years.
Possess a valid driver’s license that allows the individual in this position to operate the Medication Mobile Unit in the state of Colorado in accordance with applicable federal and/or state regulations.
Ability to communicate effectively, both in writing and orally.
Ability to establish and maintain effective working relationships with employees at all levels throughout the institution.
Outstanding customer service skills.
Excellent interpersonal skills.
Ability to understand, determine, and apply appropriate rules and regulations from various sources, regulators, and/or authorities.
Attention to detail.
Basic computer knowledge, including Microsoft Word, Excel, and Outlook.
Ability to work independently with minimal supervision.
Ability to manage difficult behaviors and engage effectively with individuals living with substance use disorder.
Ability to be open-minded and nonjudgmental.
Ability to establish boundaries with patients if and as needed.
Ability to exercise discretion and protect patient confidentiality (for example, HIPAA).
Ability to control the flow of people to maintain order and security.
Ability to work comfortably with patients who are referred from various sources, including parole/probation departments, department of social services, and other entities who work with patients with substance use disorder.

Nice To Haves

High school diploma, GED (or equivalent) or higher.
Experience working in a behavioral health, mental health, psychology, health care, or closely related workplace setting.
Experience working with individuals in medication assisted treatment (MAT).
Experience providing support to clients, families, staff, and other stakeholders in a substance abuse treatment setting.
Experience with procurement, purchasing, billing and/or contract management.
Experience processing financial documents such as invoices and expenses, tracking expenditures.
Experience with utilizing electronic health records and online billing systems.
Bilingual in English/Spanish.
Possess a current and valid Certified Addiction Technician (CAT) certification or higher, in good standing with the Colorado Department of Regulatory Agencies (DORA).
Experience working with clients who are involved with probation, human services, social services, criminal justice programs, and/or other referral sources.
Prior work experience in driving, parking, and/or safely maintaining a large vehicle such as a large passenger van, bus, recreational vehicle, or cargo truck.

Responsibilities

Provide excellent customer service by proactively acknowledging and greeting patients receiving services on MMU, providing information, and other services as necessary for the smooth and safe delivery of services.
Oversee front desk/administrative activities onboard the MMU, or at an ARTS AOP clinic.
Control the flow of people in, around, and outside of the MMU at manageable levels.
Collaborate closely and regularly with the ARTS Facilities and Fleet Vehicles Manager for vehicle maintenance, repairs, and other tasks for the MMU.
Maintain any required certifications in emergency response, basic life support, and other areas as required by the University of Colorado, ARTS, as well as applicable federal and/or state law or regulation.
Reliably and consistently drive, operate, and park the MMU in a safe, competent, courteous, and prudent manner at all times.
Maneuver the MMU to/from its daily parked location at an AOP clinic or ARTS facility, and the location(s) where the MMU will provide treatment and services to patients.