Clinic Operations Supervisor

Intermountain Health • Park City, UT

4d • $28 - $44 • Onsite

About The Position

Join a dynamic leadership team where you will have the opportunity to make a meaningful impact across clinics in the Wasatch Back and Salt Lake regions. In this role, you will lead and develop a high-performing operational team dedicated to delivering an exceptional customer experience while supporting organizational goals and performance outcomes. As a trusted subject matter expert, you will serve as a key resource and escalation point, proactively removing barriers, driving operational excellence, and ensuring key performance indicators are met. The ideal candidate is a collaborative leader who is passionate about coaching and developing talent, fostering employee engagement, and creating a culture of accountability, continuous improvement, and service excellence. This position offers the opportunity to influence best practices, streamline operations, and support the success of multiple clinics while making a lasting impact on patients, caregivers, and the communities we serve.

Requirements

• Demonstrated operational experience and proficiency in prior roles.
• Demonstrated leadership experience and abilities (proactive, listening, team builder, coach, mentor, trustworthy, accountable, reliable, knowledgeable, growth mindset, continuous learner, compassionate).
• Demonstrated high engagement and performance with a passion for leadership and the development and success of others.
• Demonstrated ability of a high capacity for variable and challenging work; on-time delivery of high-quality work; time management; and task and project management.
• Demonstrated ability to effectively listen and communicate with diverse employees.
• Demonstrated alignment with company and department goals and strategies.

Nice To Haves

• Demonstrated leadership experience in a previous operational role.
• Demonstrated experience supporting front desk operations within a medical office or healthcare environment.
• Proven ability to provide exceptional customer service, manage patient interactions professionally, and coordinate administrative workflows in a fast-paced setting.
• Bachelor's degree in a business or health related course of study obtained through an accredited institution. Education is verified.

Responsibilities

• Responsible for hiring, onboarding, performance management and the development of talent (e.g. training, mentoring, knowledge, skills, tools); provides support, coaching and corrective action, career planning and progression; and is accountable for creating a team culture of engagement, compassion, and diversity.
• Management of team expenses including FTE budget allocations; overtime; scheduling and budgeted hours; timecard approval and oversight; and accountability for compensation and incentives.
• High leadership acumen (e.g. excellent communication skills, approachable, follows through on commitments, trustworthy, purposeful) and subject matter expertise; representative for product and department; project management; and serves as an escalation point to solve problems and remove barriers.
• Responsible for the operational performance of the team including employee metrics; department and company KPIs; obtainment of goals; continuous improvement; compliance to rules and regulations; and the delivery of superior service.
• Works closely with Provider Development, physician offices, employer groups and agents to establish better communication and resolves complex customer service and claim issues.

Benefits

• Comprehensive benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level