Clinic Operations Manager - Murphy Center

SummitStone Health Partners • Fort Collins, CO

17d • Onsite

About The Position

The Murphy Center Operations Manager is a dedicated, on-site leader responsible for overseeing the daily operations of a fast-paced, interdisciplinary clinic serving individuals experiencing homelessness, behavioral health conditions, substance use disorders, complex medical needs, and other barriers to care. This role ensures seamless clinic operations, supports an integrated team of medical, behavioral health, and supportive service providers, and fosters a compassionate, client-centered environment focused on access, engagement, and service excellence. Acting as a key liaison between SummitStone Health Partners, Homeward Alliance, and other community partners, the Operations Manager builds strong relationships, facilitates effective communication, resolves operational challenges, and aligns stakeholders to support high-quality, coordinated care.

Requirements

• High school diploma or completion of G.E.D
• 4+ years of experience in a related position in healthcare or behavioral healthcare operations
• 2+ years of experience providing direct supervision to staff or overseeing a team
• Valid Colorado driver’s license or ability to obtain within 30 days of hire and a clean driving record required.

Nice To Haves

• Bachelor's degree
• Experience in program development and project management
• Bilingual/bi-cultural preferred
• Experience managing interdisciplinary teams and working with individuals experiencing homelessness, severe mental illness, substance use disorders, and other complex social determinants of health is strongly preferred.

Responsibilities

• Responsible for the smooth operation of all day-to-day activities carried out in their assigned clinic and programs.
• Ensures that clinic and program services operate effectively and efficiently, optimizes clinical and medical schedules, tracks daily clinic productivity and supports the operations staff to streamline workflows to maximize clinic capacity.
• Coordinating and managing the client’s access to care, which could include processes for scheduling, verifying insurance or other coverage, and client registration accuracy for proper billing.
• Demonstrate commitment and provide leadership for Summitstone Health Partner’s values by delivering visionary and operational leadership while fostering trust, collaboration, and a diverse and inclusive environment.
• Establishes standards that ensure resources are utilized at an optimal level, directs and develops operations staff, and collaborates with multidisciplinary professional staff within SummitStone and the community.
• Leads operational staff by recruiting, selecting, orienting, and training staff.
• Maintains appropriate staffing levels by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
• Responsible for on- and off-site leadership, which may include providing crisis intervention, attending to needs of staff within the building, problem solving between team members, and helping clients who need assistance.
• Work in collaboration with revenue cycle managers, clinical managers, and act as a bridge between programs and departments to ensure SummitStone achieves client and financial goals.
• Utilizes knowledge of the front end of the revenue cycle to ensure appropriate demographic and coverage information is collected on an account at the time of registration.
• Ensure adequate training practices for client registration are in place.
• Keep advised of changes in healthcare regulations that impact client’s access to care and SummitStone’s billing practices.
• Serves on committees and workgroups in support of the organization.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision coverage — including options for eligible dependents
• Mental health and wellness resources
• Short-term and long-term disability insurances
• Paid time off (PTO): Accrued vacation and personal leave based on FTE status and length of service
• Paid Sick Leave: Provided in accordance with the Colorado Healthy Families and Workplaces Act (HFWA)
• A range of voluntary benefits available to all employees
• 403(b) retirement plan with employer matching contributions

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED