Clinic Operations Manager

Tia•Los Angeles, CA

2d•$95,000 - $105,000•Onsite

About The Position

Tia is seeking a Clinic Operations Manager to serve as the ultimate operational leader and general manager of one of their care delivery sites in Culver City or Silver Lake. This role holds end-to-end accountability for the clinic’s operational excellence, team performance, compliance, and the overall patient and provider experience. The position is ideal for a seasoned clinic operations leader who excels at high-level strategic execution, cross-functional partnerships with clinical leadership (Medical Directors), and macro-performance metrics, while remaining grounded enough to understand the daily mechanics of a fast-paced clinic. This is a highly visible, in-clinic leadership role that requires strong judgment, people leadership, and a deep commitment to patient-centered care.

Requirements

4+ years of experience in healthcare operations, clinic operations, ambulatory care, urgent care, or another patient-facing healthcare environment.
Prior experience working as a Medical Assistant (MA) or in a directly equivalent clinical support capacity is required, with the technical ability to assist with patient care/rooming during staffing gaps.
3-5 years of direct people management experience, including a proven track record of supervising, coaching, and developing team members or supervisors.
Availability and willingness to work non-traditional hours (including early mornings, evenings, and/or weekends) to support clinic needs and ensure operational coverage.
Deep familiarity managing clinical support roles (Medical Assistants, Front Desk, Phlebotomists) and an intricate understanding of patient flow, scheduling tools, and EMRs.
Strong working knowledge of healthcare compliance (HIPAA, OSHA), safety standards, and operational problem-solving.

Nice To Haves

Bachelor’s degree in Healthcare Administration, Business Administration, or a related field preferred.

Responsibilities

Manage, coach, and develop the clinic’s leadership and support teams, serving as the ultimate escalation point for complex personnel and operational challenges.
Partner with People Business Partners to oversee the site's macro-hiring strategy, workforce planning, performance management, and organizational design.
Set the cultural standard for the clinic, driving high employee engagement, retention, and professional development programs in alignment with Tia’s core values.
Oversee day-to-day clinic operations, ensuring front desk, check-in, check-out, rooming, and clinical workflows are executed consistently, safely, and efficiently.
Monitor clinic flow to proactively identify bottlenecks, and own high-level problem solving related to provider schedules, staffing coverage, and emergency schedule changes.
Utilize clinical background to actively step into Medical Assistant or operational support roles when staffing shortages or high patient volumes demand it.
Track and manage key clinic operations metrics related to patient experience, schedule utilization, visit completion, access, timeliness, and care margin.
Identify operational gaps and partner with centralized operations teams to implement practical, scalable process improvements and standardize clinic communication rhythms.
Build a tight, collaborative partnership with the site’s Medical Director and providers to optimize care team dynamics, provider satisfaction, and clinical throughput.
Create a warm, professional, and service-oriented clinic environment aligned with Tia’s brand, ensuring patients receive clear communication and timely support from arrival through checkout.
Serve as the final on-site authority for complex patient experience failures, medical-legal incidents, or quality-of-care escalations.
Partner with clinical leaders to maintain strict compliance with applicable healthcare, privacy (HIPAA/PHI), safety (OSHA), and regulatory standards.
Ensure the clinic environment is pristine, organized, safe, and fully stocked.
Coordinate with facilities, supply, IT, and operational vendors to resolve facility needs in a timely manner.