Clinic Operations Manager

Project Harmony - Haven for Abuse Response Members•Omaha, NE

About The Position

Project Harmony is seeking an experienced and committed Clinic Operations Manager to join their dynamic and innovative organization. The Clinic Operations Manager is responsible for the overall operational, administrative, and service delivery coordination of Project Harmony’s Mental Health Clinical Services. This position ensures that all aspects of the clinic function efficiently, compliantly, and in alignment with Project Harmony’s trauma-informed and family-centered mission. The role supports clinicians and administrative staff so they can focus on delivering exceptional, traumatic-informed care for clients and their families. The Clinic Operations Manager leads and supports administrative and intake staff, manages scheduling and billing workflows, coordinates with clinical leadership to optimize provider utilization, and ensures adherence to healthcare, privacy, and quality standards. This role serves as the bridge between clinical service delivery, administrative systems, and organizational leadership—fostering a positive, client-centered culture across the clinic.

Requirements

Bachelor’s degree in Healthcare Administration, Behavioral Health, Psychology required, or related field
Equivalent education and experience may be considered
3+ years of experience in human services, behavioral health, or medical office settings
Experience with behavioral health billing, scheduling, and EHR systems required
Strong leadership and team management skills with the ability to motivate and develop others
Comprehensive understanding of mental health clinic operations, billing, and scheduling systems
Excellent organizational and problem-solving abilities with high attention to detail
Proficiency with Microsoft Office Suite and electronic health record (EHR) platforms
Strong interpersonal, written, and verbal communication skills
Commitment to Project Harmony’s mission, trauma-informed care principles, and ethical standards
Knowledge of mental health systems, insurance processes, and community provider networks
Strong communication and organizational skills with excellent attention to detail
Ability to multitask, prioritize, and meet deadlines in a fast-paced environment
Proficiency in Microsoft Office Suite and electronic health record (EHR) systems
Commitment to equity, inclusion, and trauma-informed practice
Demonstrated professionalism, confidentiality, and sound judgment
Must be willing to work flexible hours
Must submit to a thorough criminal history background check
Must have access to a vehicle, possess a valid driver’s license and proof of insurance
Position may involve some travel, primarily within the state

Nice To Haves

Training or certification in behavioral health billing, trauma-informed care, or compliance strongly preferred
Experience within a trauma-informed, nonprofit, or child-centered organization preferred

Responsibilities

Oversee and manage the daily operations of the Mental Health Clinic, ensuring efficient workflows and client-centered service
Supervise and support administrative, front desk, and intake staff responsible for scheduling, billing coordination, and client communication
Collaborate with the Director of Clinic Operations and Advocacy and Clinical Director to align operational goals with clinical and program priorities
Monitor clinic flow and scheduling to ensure optimal provider utilization and timely client access
Lead the onboarding of new providers and maintain supportive contact with providers in the Project Harmony Provider Network
Maintain a trauma-informed, welcoming, and culturally responsive environment for clients and staff
Serve as the primary point of contact for clinic administration and operational logistics
Develop, implement, and monitor procedures that promote efficiency, accuracy, and compliance
Coordinate onboarding, training, and ongoing development for administrative and intake staff
Monitor productivity, workflow, and staff performance, providing coaching and support
Oversee scheduling systems for clinicians, intakes, assessments, and follow-up appointments
Coordinate with intake staff to ensure accurate client documentation and timely service linkage
Manage provider calendars and caseload balance to maximize access for new referrals
Coordinate with the Finance and Billing Departments to verify insurance coverage and support the billing process
Maintain accuracy and integrity of information in the electronic health record (EHR) and reporting systems
Produce operational reports and metrics related to scheduling, billing, and clinic performance
Support quality assurance and audit readiness in accordance with payer and compliance standards
Ensure all operations comply with HIPAA, state, and behavioral health regulatory requirements
Maintain current knowledge of best practices in behavioral health administration, compliance, and trauma-informed operations
Serve as liaison between administrative staff, clinical teams, and Project Harmony leadership
Represent the clinic at cross-departmental meetings, providing data and insights on operations
Foster a culture of accountability, collaboration, and service excellence
Ensure culturally competent services are provided to all families we serve without regard to race, ethnicity, religion, socioeconomic status, disability, gender or sexual orientation
Other duties as assigned