Clinic Operations Manager
About The Position
Under the CEO's direction, the Director of Clinic Operations provides strategic and operational leadership for all outpatient clinical services, ensuring efficient, compliant, culturally responsive, and patient-centered care. This position oversees daily operations for a Primary Care Clinic, a Same-Day Walk-In Clinic, a Behavioral Health Clinic, an Addiction and Pain Management Clinic, and a Dental Clinic. The Director directly supervises all clinic supervisors and serves as a key leader in integrating clinical services, improving access, optimizing workflows, and supporting the Tribe’s mission to provide high-quality, culturally grounded healthcare.
Requirements
- Minimum of 7 years of progressive leadership experience in outpatient healthcare operations, preferably in a multi-service clinic setting.
- Experience supervising supervisors and multidisciplinary teams.
- Knowledge of outpatient clinic workflows, quality improvement, and regulatory requirements.
- Strong leadership, communication, and problem-solving skills.
Nice To Haves
- Experience working in Tribal health, Indian Health Service, FQHC, or rural healthcare settings.
- Familiarity with integrated care models, behavioral health, substance use treatment, and dental clinic operations.
- Understanding of Tribal governance and culturally grounded healthcare delivery.
Responsibilities
- Provide overall operational oversight for all outpatient clinical services, working closely on-site with the clinic supervisors to ensure efficient clinic flow, staffing coverage, and service coordination.
- Develop, implement, and continuously improve clinic operations policies, procedures, and workflows.
- Ensure consistency of operations across all service lines while supporting program-specific needs.
- Lead clinic operations planning, including hours of operation, same-day access, patient throughput, and capacity management.
- Directly supervise clinic supervisors, providing coaching, performance management, and professional development.
- Promote accountability, collaboration, and respectful communication across all clinical teams.
- Support recruitment, onboarding, training, and retention of clinic staff in coordination with Human Resources.
- Foster a trauma-informed, culturally safe, and team-oriented work environment.
- Ensure clinic operations comply with applicable Tribal, federal, and state regulations, including HRSA, CMS, IHS, and accreditation standards as applicable.
- Partner with clinical leadership to monitor quality indicators, patient safety concerns, and operational performance metrics.
- Address operational risks, patient grievances, and workflow issues in a timely and effective manner.
- Support integrated care models that coordinate primary care, behavioral health, substance use services, and dental care.
- Collaborate with providers and leadership to reduce barriers to care and improve patient engagement and outcomes.
- Assist with clinic operational budgeting, resource allocation, and cost-effective use of staffing and supplies.
- Monitor operational productivity and utilization metrics and recommend improvements.
- Support grant-funded programs and reporting requirements related to clinic operations.
- Serve as a key member of the health leadership team, contributing to strategic planning and organizational goals.
- Collaborate with medical, behavioral health, dental, IT, facilities, and administrative leadership.
- Represent clinic operations in internal meetings, community forums, and external partnerships as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
1-10 employees
