Clinic Operations Manager

Connect n Care ABA•Charlotte, NC

1d•Onsite

About The Position

Connect n Care ABA is looking for an organized, proactive, and people-focused Clinic Operations Manager to help lead the day-to-day operations of our Charlotte, NC clinic. This is a key role within the clinic, working closely with the Clinic Director and clinical team to keep operations running smoothly, ensure staff and clients have the support they need, and create a welcoming, organized environment for everyone who walks through our doors.

Requirements

High school diploma or equivalent required.
Strong organizational and time-management skills.
Excellent verbal and written communication skills.
Strong attention to detail and follow-through.
Ability to manage multiple priorities in a fast-paced environment.
Comfortable adapting to changing staffing, scheduling, and operational needs.
Strong problem-solving skills and sound judgment.
Professional, approachable, dependable, and service-oriented.
Comfortable working with families, employees, and clinical professionals.

Nice To Haves

Associate or Bachelor's degree preferred.
Previous experience in healthcare, behavioral health, ABA, clinic operations, or a similar clinical environment preferred.
Experience with scheduling, staffing coordination, administrative operations, or team support is a plus.

Responsibilities

Support the Clinic Director with the day-to-day operations and organization of the clinic.
Monitor clinic budgets, operational expenses, and resource needs.
Order and maintain therapy supplies, office supplies, equipment, and other materials needed for daily operations.
Maintain a clean, organized, welcoming, and functional clinic environment.
Create and maintain organizational systems that help the clinic operate efficiently.
Identify operational needs and recommend solutions to ensure the clinic has the resources necessary to support clients and staff.
Help implement clinic policies, procedures, and operational initiatives.
Work closely with the Clinic Director to coordinate client and staff scheduling needs.
Monitor daily staff availability and coverage to help maintain appropriate staffing levels.
Assist with forecasting staffing needs based on current and anticipated client needs.
Manage employee time-off requests in accordance with company policies.
Help identify and address scheduling or coverage gaps as they arise.
Support staff with day-to-day administrative and operational needs.
Serve as a friendly and reliable point of contact for families regarding administrative and operational questions.
Provide administrative support and guidance to families throughout the client experience, from onboarding through ongoing services.
Help ensure families have a positive, organized, and supported experience at the clinic.
Address day-to-day concerns and coordinate with the appropriate team members when additional support is needed.
Foster a positive, professional, collaborative, and encouraging clinic environment.
Build strong working relationships with clinical, administrative, and operational team members.
Help create an environment where staff feel supported and the clinic functions as a cohesive team.
Identify operational challenges and take initiative to help resolve them.
Escalate concerns to the Clinic Director when appropriate.
Maintain confidentiality of client, family, and employee information.
Take on additional responsibilities and projects as needed to support the success of the clinic.