Clinic Office Supervisor - Surgery Clinic

Good Shepherd Health Care•Hermiston, OR

17h•Onsite

About The Position

The Clinic Office Supervisor ensures the smooth and efficient operation of front-office functions within a outpatient clinic. Reporting to the Clinic Practice Manager and overseeing all non-clinical administrative staff, this position is responsible for leading front desk operations, optimizing workflows, and maintaining a high standard of customer service. This role provides direct supervision to front office leads, schedulers, and support staff, ensuring timely patient scheduling, accurate registration, and effective insurance verification. The Clinic Office Supervisor fosters collaboration between clinical and non-clinical teams, supports patient engagement initiatives, and ensures compliance with regulatory and quality standards. They serve as the primary resource for EPIC system workflows, training, and optimization for non-clinical staff, while also addressing patient complaints and supporting operational excellence.

Requirements

High school diploma or equivalent.
Minimum of 2 years in a medical office or outpatient clinic setting, including direct experience with front office functions such as scheduling, referrals, and patient registration.
Ability to work flexible hours based on clinic volume and staffing needs
CPR and compliance training per clinic policy
Must be comfortable using reporting tools and dashboards to guide decision-making

Nice To Haves

Associate or bachelor’s degree in healthcare administration, Business, or a related field.
Certification in medical office management (e.g., CMOM – Certified Medical Office Manager), leadership training, or customer service certifications.
1+ years in a supervisory or team lead role
Experience working with EMRs (Epic preferred)
Prior training of staff or involvement in workflow improvement initiatives.
In-depth knowledge of ambulatory clinic operations, regulatory compliance, and performance metrics
Strong financial and budgeting skills, including understanding of reimbursement and billing processes
Proficient in EPIC reporting tools and other clinical information systems
Knowledge of RHC and PCPCH standards (as applicable)
Excellent communication, conflict resolution, and team leadership skills
Ability to identify workflow issues and implement sustainable solutions
Understanding of patient engagement strategies and service excellence models (e.g., AIDET, ICARE)
Demonstrates professionalism, empathy, and patient-centered leadership
Maintains composure and clear judgment in high-pressure situations
Encourages collaboration, cross-functional teamwork, and staff development
Exhibits strong organizational, time management, and multitasking abilities
Culturally sensitive and committed to equitable, inclusive care

Responsibilities

Supervise and support front desk, scheduling, and other non-clinical administrative staff
Manage patient appointment scheduling, registration, and insurance verification workflows
Maintain a clean, organized, and well-stocked office environment
Conduct regular staff meetings to ensure effective communication and operational updates
Implement and monitor performance metrics related to administrative efficiency and patient satisfaction
Assist with patient referrals, navigation, and follow-up coordination as needed
Address and resolve patient complaints related to scheduling, billing, or front-office concerns in real time
Escalate unresolved issues to the Practice Manager as appropriate
Foster a positive and collaborative work environment among administrative staff
Act as liaison between front office, clinical staff, care coordinators, and medical providers
Train, coach, and evaluate non-clinical staff to ensure compliance with policies, confidentiality, and customer service standards
Address front-office staff concerns or performance issues professionally and constructively
Develop and maintain standardized training materials and workflows
Serve as the primary EPIC resource for non-clinical workflows, training, and issue resolution
Maintain and update provider EPIC templates and scheduling configurations
Train front desk staff in EPIC modules related to scheduling, registration, MyHealth, insurance verification, and referrals
Continuously optimize front-office workflows for improved check-in/check-out efficiency and compliance
Ensure front-office processes meet HIPAA, RHC, PCPCH, and other regulatory standards
Audit and correct scheduling and registration data discrepancies
Support care gap closure and collaborate on compliance initiatives
Promote a culture of teamwork, accountability, and excellence among non-clinical staff
Lead by example with professionalism, respect, and strong communication
Actively contribute to quality improvement initiatives and operational success
Supports the hospital mission, vision, values, policies, and procedures.
Participates in required education for DNV programs as applicable to position.
Performs other related duties as assigned.