Clinic Office Manager - Aurora, CO

QTC Management, Inc.•Aurora, CO

1d•$67,978 - $91,970•Onsite

About The Position

Leidos QTC Health Services is seeking a Clinic Office Manager on our Clinic Services team. This role is responsible for the operations and administration of a Leidos QTC Health Services medical clinic. It is a hands-on role where the individual will assist Medical Assistants with daily duties and provide training support. The Clinic Office Manager ensures clinic efficiency by managing budgets, communicating and resolving physician, customer, and claimant inquiries, incidents, and complaints, serving as a liaison with internal and external customers, and ensuring compliance with HIPAA and other privacy regulations. This position is based onsite in Aurora, CO.

Requirements

Bachelor's Degree in a health care related field w/ 4 years of related experience or Master's Degree w/ 2 years (Additional years of experience may be considered in lieu of degree)
Demonstrated leadership experience in a clinical or medical practice environment, including supervising, leading teams or projects, training/mentoring staff, coordinating workflows, or serving in a lead capacity.
Must have experience in one of the following: Medical Assistant, Military Medic, Hospital Corpsman or a LPN/RN.
A valid National MA Certification from one of the following Associations: National Healthcareer Association (NHA), American Association of Medical Assistants (AAMA), National Association for Health Professionals (NAHP), American Medical Technologist (AMT), National Center or Competency Testing (NCCT)
This is a working manager position. Must be able to support back office duties when needed.
Basic Life Support for Healthcare Providers (BLS) certification required within 30 days of starting.
Must possess current REAL ID-compliant identification or equivalent TSA approved identification prior to start date.
Strong leadership skills with the ability to prioritize, delegate, and communicate effectively.
Must be able and willing to travel 10-15% of the time supporting the various clinics assigned or to other areas as needed.
An understanding of medical terminology.
The ability to learn and understand new proprietary software applications.

Nice To Haves

Clinic operations experience a plus
Experienced RN, LVN and LPN can be considered
Prior formal supervisory experience is preferred for this supervisor role, but high-performing candidates with strong clinical experience and demonstrated leadership potential will also be considered.

Responsibilities

Manage day to day operations of assigned clinic(s) to include planning and coordinating work assignments of all clinic staff.
Be responsible for hiring, performance reviews, setting staff expectations, onboarding new employees and daily approvals of employee timekeeping.
Coach, mentor and train employees for growth and development opportunities in skill, knowledge and empowerment.
Collaborate with cross-functional teams to ensure excellent quality, timeliness, and customer service throughout the entire claimant and customer experience.
Be responsible for ongoing on-site provider satisfaction through engagement and retention efforts.
Responsible for cross training staff in front‑end administrative tasks and back‑end duties such as diagnostics and vitals.
Implement policies, procedures, goals and objectives for assigned staff.
Ensuring strict confidentiality of all medical records, PHI and PII.
Consistently audit clinic(s) to meet established operational and safety standards (e.g., expired supplies, annual fire inspection, fridge temps, sharps disposal, equipment calibration, etc.).
Manage clinic(s) budgets to include medical and office supply inventory.
Assist Regional Managers with provider scheduling.
Review and analyze clinic metrics to ensure meeting company goals (e.g., weekly, quarterly, annually, etc.).
Assist in the examination process of patients, measure vital signs, interview patients, record information on patients’ charts, and conduct a variety of diagnostic testing.