Clinic Office Manager- Vancouver, WA & Eugene, OR

Leidos QTC Health Services•Vancouver, WA

9d•$67,000 - $92,000•Hybrid

About The Position

Leidos QTC Health Services is seeking a Clinic Office Manager to lead and manage our Vancouver, WA & Eugene, OR Clinics. You will be based in Vancouver, WA, with travel to the Eugene, OR, clinic up to once per week for site visits and team check-ins. You will be responsible for ensuring clinic efficiency; assisting Medical Assistants with daily duties; providing training support; managing budgets; communicating and resolving physician, customer, and claimant inquiries, incidents, and complaints; and ensuring compliance with HIPAA.

Requirements

Bachelor's Degree in a health care related field w/ 4 years of related experience or Master's Degree w/ 2 years (Additional years of experience may be considered in lieu of degree)
2 or more years of experience supervising or leading teams or projects preferably in a clinical or medical practice environment.
State of Washington ONLY: Active Medical Assistant License w/ the Washington State Department of Health
National Medical Assistant Certification (must be obtained prior to start date if not currently active)
This is a working manager position. Must be able to support back office duties when needed.
Basic Life Support for Healthcare Providers (BLS) certification required within 30 days of starting.
Strong leadership skills with the ability to prioritize, delegate, and communicate effectively.
Must be able and willing to travel as needed to support the Eugene, OR clinic or to other areas as needed.
An understanding of medical terminology
The ability to learn and understand new proprietary software applications.

Nice To Haves

Clinic operations experience a plus

Responsibilities

Manage day to day operations of assigned clinic(s) to include planning and coordinating work assignments of all clinic staff.
Be responsible for hiring, performance reviews, setting staff expectations, onboarding new employees and daily approvals of employee timekeeping.
Coach, mentor and train employees for growth and development opportunities in skill, knowledge and empowerment.
Collaborate with cross-functional teams to ensure excellent quality, timeliness, and customer service throughout the entire claimant and customer experience.
Be responsible for ongoing on-site provider satisfaction through engagement and retention efforts.
Responsible for cross training staff in frontend administrative tasks and backend duties such as diagnostics and vitals.
Implement policies, procedures, goals and objectives for assigned staff.
Ensuring strict confidentiality of all medical records, PHI and PII.
Consistently audit clinic(s) to meet established operational and safety standards (e.g., expired supplies, annual fire inspection, fridge temps, sharps disposal, equipment calibration, etc.).
Manage clinic(s) budgets to include medical and office supply inventory.
Assist Regional Managers with provider scheduling.
Review and analyze clinic metrics to ensure meeting company goals (e.g., weekly, quarterly, annually, etc.).
Assist in the examination process of patients, measure vital signs, interview patients, record information on patients’ charts, and conduct a variety of diagnostic testing.