Clinic Office Assistant
About The Position
Assist front desk staff by welcoming patients to the office, complete check in process by verifying patient identity, address, ensuring that accurate insurance and all other demographics are loaded in the Epic EMR system. Ensure prior authorizations for visits are in place prior to patient being seen. Obtain required signatures and collect co-payments. Balance daily payment entries against daily computer totals for all activities on patient account. Discuss balances with patients at check-in and/or check-out time. Schedule follow up and/or referral appointments at patient check out. Responsible for managing the No Show appointments making sure patients are not lost to follow-up. Answer phones and manage communications with patients, providers, staff, insurance companies, and other outside entities. Responsible for ensuring a clean and safe environment for patients and staff. Ability to multi-task and be organized. Maintain patient confidentiality. Other duties as assigned within scope and standards of practice.
Requirements
- Excellent communication skills
- Excellent computer skills
- Self-starter
- Highly motivated candidate
- Friendly, outgoing personality
- Excellent customer service skills
Nice To Haves
- Three years in a physician’s office
- Previous scheduling experience
- Previous registration experience
- Previous collections experience
- Experience with the Epic EMR
- Office skills
- Knowledge of medical terminology
- Knowledge of insurance terminology
Responsibilities
- Welcoming patients to the office
- Completing the check-in process by verifying patient identity and address
- Ensuring accurate insurance and demographic information is loaded in the Epic EMR system
- Ensuring prior authorizations for visits are in place before the patient is seen
- Obtaining required signatures and collecting co-payments
- Balancing daily payment entries against daily computer totals
- Discussing balances with patients at check-in and/or check-out
- Scheduling follow-up and/or referral appointments
- Managing No Show appointments
- Answering phones and managing communications with patients, providers, staff, insurance companies, and other outside entities
- Ensuring a clean and safe environment for patients and staff
- Maintaining patient confidentiality
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What This Job Offers
Career Level
Mid Level
Education Level
No Education Listed
