Clinic Office Assistant

FirstHealth of the Carolinas, Inc. • Pinehurst, NC

10h • Onsite

About The Position

This role is responsible for managing the front desk operations of a clinic, including patient scheduling, registration, insurance verification, and payment processing. The assistant will handle phone calls, ensure accurate patient information is maintained, and adhere to clinic policies and procedures.

Requirements

• Experience with practice management systems.
• Office automation skills.
• Extensive knowledge of CPT and ICD-10 coding and insurance reimbursement.
• Strong interpersonal and verbal communication skills.
• Good organizational skills.
• Committed to and demonstrates excellent customer service when dealing with all types of customers.
• High school graduate.
• Three years' experience in a physician’s office with medical billing experience may be accepted in lieu of formal training.

Nice To Haves

• One-year Technical College or certification preferred.

Responsibilities

• Answers phones, routes calls and or takes accurate message. Demonstrates a sense of urgency relating to patient’s level of distress. Triages basic patient care needs generating a telephone encounter depending upon the situation.
• Manages the scheduling of patient appointments. Registers new patients and maintains current accurate up to date demographic and insurance information for all patients. Performs according to policy regulations associated with Privacy Notification, Medicare secondary, signed demographic registrations, consent to treat minor, etc. (MSPQ).
• Identifies barriers to communications.
• Verifies insurance eligibility, scans insurance card, and photo ID.
• Checks patients in and or out for visit in appropriate manner. Accurate and appropriate use of ICD-10 and CPT codes.
• Accurately and accordingly to policy, posts payments.
• Reconciles all financial data correctly and in compliance with clinic policy, both at the end of day and end of month

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees