Clinic Office Assistant

FirstHealth of the Carolinas, Inc.•Carthage, NC

3h•Onsite

About The Position

This role is responsible for managing the scheduling of appointments, performing office automation tasks, and checking patients in and out. The ideal candidate will possess strong interpersonal and verbal communication skills, good organizational skills, and a commitment to excellent customer service.

Requirements

High School Graduate or GED
Knowledge of computer applications and programs such as Outlook, Word, and Excel.
Excellent communication and computer skills required.
Self-starter, highly motivated candidate with friendly, outgoing personality, and excellent customer service skills required.
Ability to work in a busy office setting.

Responsibilities

Answers phones, routes calls and or takes accurate message.
Demonstrates a sense of urgency relating to patient’s level of distress.
Triages basic patient care needs generating a telephone encounter depending upon the situation.
Manages the scheduling of patient appointments.
Registers new patients and maintains current accurate up to date demographic and insurance information for all patients.
Performs according to policy regulations associated with Privacy Notification, Medicare secondary, signed demographic registrations, consent to treat minor, etc. (MSPQ).
Identifies barriers to communications
Verifies insurance eligibility, scans insurance card, and photo ID.
Checks patients in and or out for visit in appropriate manner.
Accurately and accordingly to policy, posts payments.
Work no show report / letters
Reconciles all financial data correctly and in compliance with clinic policy, both at the end of day and end of month