Clinic Medical Office Assistant - Temporary

AVEM BUSINESS SOLUTIONS LLC•Pawnee, OK

10d•Onsite

About The Position

Provides indirect patient care in a clinic office setting by greeting and registering patients, verifying demographic and insurance information, and performing clerical and administrative duties. Meets the communication needs of patients and families, office staff, and medical staff, and helps in the back office when needed. Participates in performance improvement activities and supports patient safety and quality of care. The role includes registering patients and distributing forms, explaining billing and registration processes, collecting payments, scheduling appointments, answering and directing telephone calls, maintaining patient logs and charts, and handling related office records and financial tasks. When needed, the assistant helps with blood draws, injections, and rooming patients. The individual is expected to provide courteous, professional service, work effectively with diverse populations in stressful situations, follow organizational policies and safety requirements, and pursue required education and professional development.

Requirements

One year of experience in an office or hospital setting.
GED or high school education level.
Ability to perform the essential duties satisfactorily, with reasonable accommodation where applicable.
Visual and auditory abilities must be intact to perform duties.
Frequent standing, walking, and sitting.
Ability to lift at least 50 pounds.
Physical strength and agility to maneuver patients for a variety of exams.

Nice To Haves

Experience with billing and insurance.
Experience drawing blood and giving injections.
Current BLS certification.

Responsibilities

Provide secretarial, clerical, and administrative support effectively and efficiently.
Register patients using sign-in sheets and provide new patients with medical forms.
Verify patient demographic, employment, and insurance information.
Provide patient care in a way that optimizes safety and reduces the likelihood of health care errors.
Support a culture of safety and quality.
Explain billing policies, collect copayments, and refer patients without insurance to the office manager.
Schedule new and return appointments; explain the registration process, provide directions, and explain procedure preparation when applicable.
Answer telephone calls professionally, take messages, and direct calls to appropriate staff.
Photocopy daily patient schedule sheets, pull next-day charts, and prepare charts for new patients.
Maintain the daily patient log and file lab and test results and patient charts.
Collect payments, write receipts, record payments in the ledger, balance petty cash, and make bank deposits.
Help in the back office with blood draws, injections, and rooming patients when needed.
Maintain good working relationships with office staff and physicians.
Perform other duties as assigned within scope of practice.
Interact and cope effectively with diverse populations in stressful situations resulting from trauma and illness.
Participate in performance improvement activities that support and improve patient care.
Model the organization's mission, vision, and goals and demonstrate positive, courteous, respectful, and professional conduct.
Communicate accurately and appropriately and handle difficult situations discreetly and professionally.
Remain current with changing practices and best practices in patient care; seek educational and professional growth opportunities and meet mandatory education requirements.
Act as a preceptor when requested.
Maintain excellent attendance and participate in required meetings and training sessions.
Follow the Avem Health Partners Code of Conduct, Standards of Behavior, established policies and procedures, and health and safety requirements.