Clinic Manager-General Internal Medicine

Beth Israel Lahey Health•Burlington, VT

1d•$76,960 - $135,200•Onsite

About The Position

Under the general direction of the Executive Director, the Manager is responsible for day-to-day operations, practice development, communicating policies, and evaluates staff job performance. The Manager works in collaboration with key stakeholders and department leadership to coordinate the delivery of patient care. The Manager assumes the responsibility for the plan of care, has the authority to make decisions, and is held accountable for decisions specific to assessment, planning, implementation and evaluation of the plan. The Manager coordinates and supervises all staff in assigned units/departments to provide quality patient care. The Manager maintains a current level of knowledge with management leadership skills as defined by specialty organizations, complies with all regulations and standards of regulatory and accrediting bodies.

Requirements

Bachelor's degree required
Experience with change management skills and lean management.
Excellent interpersonal and organizational skills.
Proven management experience and skills
Excellent customer service skills
Excellent computer skills required including knowledge and experience with Windows-based programs as well as Microsoft Word, Excel.
Effective communication skills; excellent verbal and written skills.
Effective problem solving and conflict resolution skills.
Demonstrated ability to organize and work independently.
Demonstrated leadership ability.
Demonstrates the necessary clinical competence in area of nursing practice.
Excellent interpersonal and organizational skills.
Basic computer skills.
Two + years of Supervisory and/or Management experience
5 years in ambulatory setting preferred.
Interdisciplinary team members Coordination of patient care.
Human Resources Systems, coordination, recruitment, retention, staff management
Nursing Staff Coordination of patient care.
Nursing Leadership Team Systems coordination and coordination of patient care.
Patients Oversees quality patient care
Family members Assists and supports family members as necessary.
Vaccinated against influenza (flu)

Nice To Haves

degree in Healthcare Management or related field preferred.
Master's degree preferred.
Master's degree preferred.

Responsibilities

Clinical practice
System coordination
Quality improvement
Human resource management
Fiscal Responsibility
Professional growth
Self-improvement
Develops, implements, and assures compliance with Practice Guidelines.
Encourages staff participation on Shared Governance Councils, committees, and organization committees.
Maintains and displays knowledge of current issues and uses evidence-based resources to implement necessary changes in the delivery of care.
Collaborates with leadership team to provide opportunities for staff development.
Links departmental strategic goals to organizations mission and goals.
Analyzes pertinent data to drive day to day performance.
Works collaboratively to solve problems, improve processes and integrate services within the department and with other departments.
Supports new ideas and changes within the department by actively participating and contributing.
Demonstrates flexibility in meeting demands of the department.
Organizes and prioritizes work to meet deadlines.
Develops effective communication methods to keep staff and others informed about activities of the organization and department.
Proactively develops plans to meet future departmental/organizational needs.
Reviews outcome measures and works collaboratively with staff and leadership team to improve outcomes.
Collaborates with multi-disciplinary teams to comply with regulatory standards, improve patient satisfaction, and improve patient outcomes.
Identify, assess, measure and systematically improve important processes and activities.
Works collaboratively with the Human Resources Department and Senior Leadership to recruit, hire and retain qualified personnel.
Oversees and conducts performance appraisals. Collaborates with Senior Leadership and Human Resources to recommend compensation adjustments.
Assures appropriate orientation, competence assessment, in-service training and continuing education for all staff.
Fosters staff development by assisting them to identify goals and appropriate opportunities for learning.
Encourages creativity and celebrates staff accomplishments.
Promotes an environment that is sensitive to the diverse needs of the patients and employees.
Coaches and supports staff by removing barriers and addressing issues.
Assures licensing certification for all staff is current.
Conducts monthly staff meetings.
Communicates staffing concerns to Executive Director.
Delegates work appropriately and provide direction and guidance to nursing and support staff.
Participates in development of annual departmental budgets.
Develops and implements cost-effective staffing patterns.
Uses resources effectively to provide high-quality cost-effective services.
Monitors budget and prepares variance reports.
Manages expenses on an on-going basis and identifies areas of potential cost savings.
Pursues self-awareness, actively seeks feedback, accepts constructive criticism, and modifies behavior accordingly.
Engages in professional development activities such as education, participating in professional associations, or other appropriate activities.
Maintains necessary continuing education requirements for license, certifications and enhancements.
Maintains own educational record.
Supports Lahey Clinics commitment to community based activities both within the Lahey community and beyond.
Incorporates LHMC Guiding Principles, Mission Statement and Goals into daily activities.
Complies with all LHMC Policies.
Complies with behavioral expectations of the department and LHMC.
Maintains courteous and effective interactions with colleagues and patients.
Demonstrates an understanding of the job description, performance expectations, and competency assessment.
Demonstrates a commitment toward meeting and exceeding the needs of our customers and consistently adheres to Customer Service standards.
Participates in departmental and/or interdepartmental quality improvement activities.
Participates in and successfully completes Mandatory Education.
Performs all other duties as needed or directed to meet the needs of the department.