General Application - PA (Clinic Manager)

Skin Laundry•Philadelphia, PA

5d•Onsite

About The Position

This application is for the clinic-specific role of Clinic Manager (CM). Please utilize this if you are interested in working with Skin Laundry, but do not see a role open right now that matches what you are looking for. We are growing and always looking for great talent! Skin Laundry is growing & glowing! We have multiple new clinics opening across the US! We're looking for laser focused Clinic Managers to lead our sales strategies and day-to-day management of one of our Skin Laundry clinics. As Clinic Manager, you’re inspiring and leading by example. You will work directly with your team to coach, mentor and inspire to ensure successful sales & client retention strategies, customer service-related initiatives, and clinic operations. You will ensure that the clinic team is motivated to create an energetic and passionate experience for our clients. As the CM you are a kind & caring leader and must have the ability to make informed decisions and overcome challenges.

Requirements

Minimum of 3 -5 years of management experience in a retail environment.
Proficiency of Retail Math, MS Office Suite, and Outlook.
Strong verbal and written communication skills.

Nice To Haves

Passion for accessible and inclusive beauty.
Business strategist - can seamlessly maneuver through day-to-day tactics and exhibit exceptional customer service and outreach, all the while driving your clinic to the next level.
Believes in creating an uplifting and positive company culture - one that fosters a true sense of belonging, valuing diversity, inclusivity, and equity.
Loves to lead and mentor others.
Enjoys working 1:1 with clients.
Driven, self-motivated, and holds self and others to exceptional standards.
Wonderful influencer.
Loves to collaborate with others and thrives in a team environment.
Loves to learn and yearns to evolve through coaching and mentoring.

Responsibilities

Establish and lead the execution of the brand’s business strategies to drive store Key Performance Indicator (KPI) results to maximize performance and achieve sales plans and goals.
Develop strong relationships with partners and clients for new business opportunities within the assigned area.
Customize local clinic marketing and outreach plans. Collaborate with other departments, such as Marketing, to build brand awareness and to drive sales and traffic through market outreach and effective in-store events.
Working directly with clients to sell memberships and products
The Lab CM for a designated Lab Clinic has the opportunity and responsibility to be part of the training program at Skin Laundry to orient and develop new employees.
Partner with VP of Talent Management to develop and execute training for employees.
Manage ongoing day to day clinic operations concurrently with training new hires.
Hire, develop and motivate a magnetic team.
Coach and give feedback as necessary for all team members.
Lead your team to deliver excellent customer experience and meet service and retail sales targets.
Organize regular team communication to discuss business updates, issues, and opportunities.
Evaluate and manage employee performance and develop individual career development plans.
Ensure all store operations are consistent and flawless; people policies and standards are practiced and upheld.
Develop monthly, weekly, and daily clinic action plans to achieve revenue targets in all mix of business on a consistent basis.
Coverage of the clinic (working on the floor and in the front).
Effectively manage all physical inventory and forecasting for service and retail.
Address client issues and queries professionally, accurately, and timely.
Evaluate existing business procedures and recommend improvements.
Effectively create and manage team schedules to meet client needs, achieve clinic financial targets.

Benefits

Skin Laundry Employee Treatment & Product Discount Program
Vacation leave, sick leave, and paid holidays
Parental Leave
Health insurance - Medical, Dental, and Vision insurance options
401k
Flexible Spending Accounts (FSA) - Health Care and Dependent Care
Voluntary Term Life insurance for employee, spouse, and child(ren)
Employee Assistance Program (EAP)
Voluntary Accidental Death & Dismemberment (AD&D)
Voluntary Commuter Benefits
Voluntary Legal Benefits
Voluntary Group Accident insurance
Voluntary Critical Illness insurance
Voluntary Hospital Indemnity insurance
ADP LifeMart - discounted products, services, and experiences
Commitment to your growth
Work/Life Harmony
Extensive Holiday Policy
New initiatives that support mental health
Led, not managed
Speak Up Culture
Safe space to speak up, give feedback, and share needs
Humble, kind, and self-aware individuals - no room for bullying, gossip, racism, or any other kind of discrimination or intolerance