Clinic Manager

Community Medical Services•Burnsville, MN

1h•$60,000 - $75,000•Onsite

About The Position

Community Medical Services (CMS) is urgently hiring a Clinic Manager to help those suffering from addictions to opioids and other illicit substances gain access to care. By leveraging your prior supervisory experience to ensure the smooth daily operation of the clinic, you’ll provide a safe place for anyone looking to start their recovery journey with us. As part of our mission to help individuals recover from substance use disorders, you’ll thrive in a supportive, engaging, and fulfilling work environment where your contributions are valued.

Requirements

At least one year of work experience in direct service to an individual with substance use disorder or one year of work experience in the management or administration of direct service to an individual with substance use disorder.
A baccalaureate degree or three years of work experience in administration or personnel supervision in human services.
Knowledge and understanding of the implications of this chapter, sections 626.557 and 626.5572, and chapters 245A and 260E. Demonstration of the treatment director's knowledge must be documented in the personnel record.

Nice To Haves

Prior supervisory experience.
Confident managing clinic staff, invested in their training, supportive of their development, dialed into their performance, and committed to fostering a communicative, positive environment.

Responsibilities

Hire, train, and guide the patient services team and supervisors.
Determine staffing standards for clinics based on patient care needs, workflow, and other clinical needs.
Identify, de-escalate, and solve patient concerns as they arise.
Work with Quality and Compliance to ensure compliance with state and federal requirements for clinic staff.
Ensure appropriate coordination of care for patients, including managing patient flow at the site.
Establish KPI’s regarding customer service standards and model expected behaviors that demonstrate service excellence with a focus on patient care.
Manage outside agency inspections and assist in plan of corrections or audits (CARF, OBHL, RHBA, state, DEA, fire, and alarm).
Work alongside assigned Clinical Coordinator to assist with grievances, appeals, and complaints from clients and oversight agencies of assigned clinics.
Develop policies and procedures for division functions, including streamlining processes and solutions to monitor performance and foster quality improvement initiatives.
Work with the Regional Operations Director to develop business plans for new programs and other strategic initiatives within our clinics.