Manager Clinic

CommonSpirit Health•Silverdale, WA

43d

About The Position

Franciscan Medical Group, a part of Virginia Mason Franciscan Health, is currently seeking a dynamic, relationship-driven Clinic Manager to lead operations for our Franciscan Orthopedic Associates and Multi Specialty Clinics in the beautiful Silverdale, WA! This is an exciting leadership opportunity for a healthcare professional who thrives in a collaborative environment and is passionate about deliving exceptional patient care across diverse specialty practices. Located in Silverdale, this position offers the opportunity to make a meaningful impact within a growing community while partnering with dedicated providers and staff committed to high-quality, patient-centered care. As our Clinic Manager, you will be a visionary leader, setting the standard for exceptional patient care and empowering our teams to achieve unparalleled clinical excellence. Every day, you will inspire and lead a dedicated clinical team (nurses & aides) to prioritize patient needs, maintaining rigorous oversight of regulatory compliance, staffing, and fiscal health. You'll passionately advocate for your team, translating their insights into actionable strategies that uplift both staff and patient experiences. To thrive in this pivotal role, you will embody confident leadership, master tough conversations with grace, and excel as an educator at heart. Your exceptional communication will transform every interaction into a powerful opportunity to elevate understanding and drive our shared mission for superior patient outcomes.

Requirements

Bachelors Other in related field and Minimum of three years leadership experience, upon hire or Five years of leadership experience in the discipline that would demonstrate attainment of the requisite job knowledge/abilities or Masters Other, upon hire

Responsibilities

Manages and evaluates the daily operations/resources of the assigned clinic (including patient accounts, insurance referrals, nursing staff and clinicians) to assure the safe/appropriate delivery of patient care and that all activities are conducted in a timely and cost-effective manner and in accordance with budget constraints, internal policies/standards/procedures and/or applicable regulatory requirements; coordinates purchase/stocking of clinic supplies, materials and equipment; implements and enforces quality control/quality assurance and productivity standards.
Identifies and provides guidance in resolving operational issues and escalates per established procedures to assure timely follow-up and resolution; ensures that applicable standards, systems and procedures are understood and followed; monitors and audits related documentation to ensure conformance with established standards relating to timeliness and accuracy; prepares periodic productivity reports and program updates for review of higher-level authority; serves as liaison between clinic and external agencies
Oversees the review of patient/family/physician issues/concerns in support of an environment of proactive service recovery; provides general consultation/guidance to facilitate optimal outcomes for individual complaints; coordinates and/or prepares written responses to complaining parties to communicate/implement approved resolutions; assures proper response to patient-related feedback within established service level agreements and that the resolution is appropriately managed and clearly documented.
Monitors clinic adherence to applicable environment of care standards and related guidelines; coordinates activities associated with the maintenance and upkeep of clinic facilities, including working with external vendors, property management, contractors, and internal CHI-FH maintenance staff as necessary; reports/documents issues and coordinates appropriate resolution; coordinates with internal departments to ensure clinic disaster readiness and physical security.
Participates in the planning, development and implementation of new/revised CHI Franciscan Medical Group policies, standards and processes/workflow (e.g. medical support systems, marketing, infection control, billing, etc.), as well as clinic-specific initiatives/procedures focused on increasing/maintaining patient volumes and satisfaction; informs staff and leadership members of any changes to policies and procedures.
Establishes/maintains effective relationships with regional management and clinic Medical Director in order to provide timely status updates on clinic operations and to facilitate speedy resolution of emerging operational issues; partners in a dyad relationship with clinic Medical Director to guide and direct provider meetings.
Plans, manages and evaluates the work of assigned staff in accordance with established procedures; interviews job candidates and makes employment and other personnel decisions within scope of position; identifies adequate staffing levels for appropriate coverage to meet budgetary and operational objectives.
Assures that staff are qualified and properly trained to perform assigned job duties; holds regular staff meetings and keeps employees appraised of all matters relevant to successful job performance; communicates performance standards and actively manages employee performance by setting individual goals and completing performance appraisals; trains, guides, counsels and develops staff and effectively utilizes best practice performance management techniques (e.g. rounding, meetings, feedback interviews, etc.); addresses performance management concerns and technical issues elevated by subordinates as beyond their scope of authority.
Prepares, recommends and administers clinic budget, including goals/objectives that take into consideration input from clinic staff; oversees clinic resources and related activities in a manner that is fiscally responsible and in accordance with CHI FMG policies and standards.
Exercises effective cost control by monitoring and adjusting expenses as need to stay within budget; approves expenditures within defined scope of responsibilities; identifies negative variances and develops action plan(s) to document, address and effectively resolve in a timely manner; keeps high level management Director appraised of all issues with potential budgetary impact.
Monitors and assesses current operations to identify opportunities for new quality/performance/process improvement initiatives; facilitates and/or oversees meetings to discuss methods for improving customer service and efficient/safe operations; makes recommendations to higher level management per established procedures.
Ensures that new procedures resulting from performance improvement activities are implemented in a timely and effective manner; assures that staff receive appropriate on-site training/consultation to enhance their understanding of quality/performance improvement initiatives and approved changes.
Manages (and/or leads) assigned clinic-specific projects that may have a broader impact (e.g. entire region and/or system); performs special clinic and/or network-wide projects as assigned to promote public and community relations.
Ensures compliance with internal/external legal and regulatory standards/requirements and that effective control procedures are in place and fully functioning to preclude future improprieties from occurring; coordinates timely and compliance training for providers/staff; monitors the effectiveness of current practices in meeting expectations and producing desired results.
Keeps abreast of changing regulatory requirements/regulation, professional standards and competitive industry practices impacting assigned clinic(s), as well as organizational initiatives/changes with potential to impact current processes and work flow; determines nature/scope of impact on existing activities and recommends effective response/solution while maintaining acceptable service levels and work quality.