Clinic Manager
About The Position
WELL Health Technologies is seeking a highly capable and motivated Clinic Manager to oversee daily clinic operations, patient flow, and staff coordination. This role combines leadership and operational management with front-line administrative support, ideal for someone ready to take on broader responsibilities. The Clinic Manager will lead, coach, and support MOAs and clinical staff, monitor and manage clinic finances, and ensure adherence to WELL policies and compliance standards. Additionally, the role involves performing administrative duties such as answering phones, scheduling appointments, managing referrals, and handling billing, while maintaining patient confidentiality and managing EMR systems.
Requirements
- Previous experience in a clinical and/or management role in a healthcare setting.
- Strong leadership, problem-solving, and interpersonal skills.
- Comfort with EMRs (especially OSCAR), Microsoft Office (Outlook, Excel, Teams).
- Excellent verbal and written communication.
- Ability to multitask in a fast-paced environment while maintaining attention to detail.
- Flexibility to adapt to changing priorities and patient volumes.
- A passion for building great teams and creating a positive, inclusive clinic culture.
Responsibilities
- Oversee daily clinic operations, patient flow, and staff coordination.
- Lead, coach, and support MOAs and clinical staff; ensure cross-training and team engagement.
- Monitor and manage clinic finances, including staffing ratios, expenses, and supply inventory.
- Achieve financial targets (e.g., EBITDA, staffing %) and operational KPIs (e.g., online booking %, check-in rates).
- Implement and uphold WELL policies, compliance standards, and College regulations.
- Ensure a clean, welcoming, and safe clinic environment.
- Answer phones, greet patients, schedule appointments, manage referrals, and complete billing.
- Maintain patient confidentiality and manage EMR systems (Oscar).
- Support accurate and timely submission of OHIP and private billing.
Benefits
- Competitive salary that reflects the value and expertise of the successful candidate.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
